BC is easy to use and offers good tech…
BC is easy to use and offers good tech support 24 hours!
By Jennifer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
443 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 124 reviews with 5 stars · Clear filters
BC is easy to use and offers good tech support 24 hours!
By Jennifer
The individual that helped me was friendly and extremely helpful.
By Lisa
We have been using BigCommerce for over 2 years now, and they have some of the best customer service and support out there. Anytime we have had any kind of platform problem their techs quickly jumped on the problem and had it solved for us in less than 24 hours in most cases. It is a good stable platform in the USA, which is also a big plus for us. I would highly recommend BigCommerce to anyone who is considering a business in e-commerce.
By Michael
Best platform company to work with in ecommerce. Seriously!
By Paul
Working well for us.
By Shona
I love Big Commerce. The platform is very easy to understand and there are many great features to help me with my small business. The reps at the help desk have always been on top of things if and when I had an issue. Highly recommend!
By Angie
Customisable, versatile, reliable.
By Jon
I have found BigCommerce to be an excellent provider of my eCommerce website, everything works as it should and it is very scalable to suit my growing use. BigCommerce websites are easy to use, add products, change prices, position on page, add pages, add photos and many other necessary tasks. Made need a little help to set up payment gateways and other things, but generally once up and running even a non techy like me can do the regular updateing and additions with minimal fuss!
By Charles P.