BigCommerceReviews of bigcommerce.com

I am working on evaluation of the worst case, stay with Bigcommerce and keep taking our lumps or cut the loses and migrate back to a reliable service. Our Woocommerce site hosted on Liquidweb was down a few mintutes a year and always at 1am on a weekend. The Bigcommerce November 2022 outage was 25 hours on a Monday. Today was 2 hours on a Friday midmorning. It would take 150 years on our old service to rack up that kind of downtime and way more than that to match the damage since it didn't happen at peak times. And I would be able to move my website immediately if they ever pulled something like this where with Bigcommerce we are locked into their broken system.

Piattaforma per niente utile, e macchinosa, appena hai un problema e contatti l'assistenza, non sa aiutarti, non sa cosa dirti non serve a niente

The worst customer service, use another not BigCommerce.

After installing and activating the BigCommerce plugin (WordPress) my entire website immediately crashed. I could no longer access my dashboard. After contacting the BigCommerce customer support and explaining what happened, I was told that I should've read the disclaimer before installing their product and they refused to offer me any further assistance because I didn't have an account with them! I lost my entire website after installing BigCommerce!! I would never use or recommend them to anyone that I liked.

Big commerce do not value their customers so I recommend that people stay clear of this. I have a store with BigCommerce and recently had a payment of mine bounce. I was not aware of this happening and nor was I notifed by BigCommerce. Rather than contacting me to let me know, BigCommerce decided to turn off my website. I was not notified of the website being switched off either. When I tried to call Big commerce, they said that they had emailed and that maybe it was in my spam inbox as a number of clients complain about this happening. I checked my spam inbox and again there was not a single email. When I asked them why they don't just call store owners if they know that their emails are not being received, he basically made it clear that they didn't really care. Because of an expired card and no notification of a failed payment, Big commerce have decided to tarnish my stores reputation and cause me a loss in money. This all could have been resolved if they just picked up the phone and notified me! I will be leaving ASAP.

Absolute disaster - stay away from it. Waste of time and money. Support is non-existent. And I am on the enterprise plan. Ridiculous.

On October 19th, 2022, I discovered that Big Commerce, had been charging my credit card $299.95 per month since June of 2021 without my consent. The charges totaled $5099.15. I contacted my credit card company and reported the fraudulent charges, so that they could put a stop to the charges and attempt to recoup some of these unauthorized charges to my credit card. I contacted the Big Commerce on Oct. 27th, 2022 to request a full refund, and they emailed me and essentially said that there was nothing they could do. Eventually, I spoke with a representative in the Trust and Safety department. The representative admitted there has not been any activity associated with account for which my credit card has been charged without my knowledge, but they refused to provide me with a full refund -- even after they were made aware that the charges were not authorized by me and they admitted that the account had had no activity. I have never done business with Big Commerce, I have no agreements with them. They have no proof that I have ever engaged them or have done business with them. They offered to refund $1799.70 (or 6 months of the charges). They refused to provide me with a full refund and gave me some excuse about their terms of service. I have never engaged Big Commerce to do business or purchase their services. As such, I am not bound by their terms of service. By referencing their terms of service Big Commerce is implying that I signed up for their service, which I DID NOT. Moreover, they admit in their communications that they cannot determine if I did or did not created the account. Therefore, it follows that they have no proof that I engaged them to use their services and their terms of service are irrelevant. Therefore, they have NO justification for keeping the thousands of dollars they have charged my credit card. It is disgraceful that they have elected to keep my money even after they were made aware that my credit card was used fraudulently. In the state where I reside, theft of $2000-$5000 dollars is a class 6 felony. The definition of felony theft under C.R.S. 18-4-401(1) provides that a person commits theft when he or she knowingly obtains, retains, or exercises control over anything of value of another without authorization. Since I did not sign up for their service and I did not authorize Big Commerce to use my credit card, and they are retaining my money, they are in violation of state law in my jurisdiction. Additionally, Big Commerce has admitted in multiple communications (including their most recent response through the complaint process through the Texas BBB), that the account has not been used - OBVIOUSLY. Any reasonable person would agree that I would not sign up for and pay for an account that cost $299.95 per month if I was not using it. Moreover, Big Commerce did not dispute the charge-back initiated by my credit card company. I suspect that the reason they did not dispute the charge back is they have no proof that I ever signed up for their services and they could not provide evidence of such to my credit card company. Additionally, it is very likely that the Big Commerce IT department could easily determine the IP address of the entity or individual that signed up fraudulently using my credit card, and could easily determine that that address has no relevance or relationship to me. However, it seems that Big Commerce has no interest the truth, or doing the right thing. They have repeatedly been made aware that the charges on my credit card were fraudulent, yet they have made no effort to investigate or to do the right thing and provide me with a full refund. I have been a business owner for over thirty years. If I had ever been notified by a customer that I billed them (and that they had paid for), work I did not complete or a service I did not provide I would have happily refund their money immediately. Big Commerce is hiding behind their terms of service because they are too lazy or their corporate ethos is too compromised. Big Commerce should be publicly shamed for their disgraceful refusal to provide me with a full refund. I hope anyone who is considering doing business with Big Commerce reconsiders working with them. If you take a close look at the type of complaints and the number of complaints this company has sustained it seems clear that Big Commerce is ethically challenged and that their trust and safety team is morally compromised.

Hi, Our company moved its website to BigCommerce, which was a HUGE MISTAKE. Our company needed a multi-channel solution for our business, and we chose BC to help with this goal. IT WAS THE WORST MISTAKE EVER. DO NOT USE BIGCOMMERCE!!!!! First, it is impossible to even list your products adequately in the BC system. Data input is easy, but not with BC. YOU WILL NEVER BE ABLE TO LOAD YOUR PRODUCTS so that your home website data matches the data from Amazon, Walmart, eBay, etc. I called and talked with "support" 3 times about all the "import errors" that were happening just uploading our product catalog. Every time "support" said that all my formatting was correct and that they did not know why the products were not uploading correctly. After speaking for hours with "support," they said our issue would be handed to the "software" team. They promised someone would get back to me within 24 to 48 hours. Then someone from "software" contacted me, and everything they told me to do was wrong. I tried to continue the dialogue to find solutions, but BC went silent. They take our money yet do NOT provide a product. It has been two weeks, and still nothing. Literal crickets. The software is buggy, and the tools to create a website are terrible compared to others like Shopify or Wix. BigCommerce is a BIG JOKE!!!! I never complain, but this company deserves these complaints because they treat their customers like garbage. They have no solutions and no communication. I DO NOT trust them to adequately host our business ($1 million+ per year) in sales. I wholeheartedly recommend staying away from BigCommerce. Thanks for your time, and I hope by us writing this...we save YOU time.