Big Bear VacationsReviews of bigbearcabins.com

The lodge we stayed in was large and had potential to be a great place. Unfortunately it was very dirty and in need of renovating and improved maintenance. Showers had mold, windows were filthy, window blinds were broken, furniture was old and ratty, and the kitchen had a thin film of grease on everything. Drawers and cabinets were filthy with stuff randomly thrown in them. When we complained they sent someone to clean, but it was too little too late. Very disappointed!!

Very bad experience! The house upon arrival was very dirty and dusty. I found old food, dirty diapers, and cobwebs all over. No enhanced cleaning here as advertised! They didn't even provide pillowcases and the pillows were all filthy. I was told that a ski lift ticket was included, when I checked in only a rental was (so might have been some confusion on the employee's end) since I got one the year before. The location was very dirty. I was offered a free day. Once management processed the complaint they only offered a refund for the cleaning fee. I felt ripped off by the entire experience and will never use them again. I found Big Bear Cool Cabins and I was very happy with them!

Was a wonderful stay. The first place was awesome , it was to bad we had plumbing problems again on our second time staying in Big bear. The move to the other cabin was nice and big and lots of room.

Friendly and responsive staff.

Shower kept filling up with water during shower. Walls in the bathroom were falling apart, you could literally see outside while taking a pee.

Overall, our trip was ok, but there was one glaring issue. The heater was making a loud rattling noise at night time that caused us to lose sleep. This was especially distressing since we had 2 small children and they were both frightened by the heater noise. We could have brought this up but we were informed from the repair person that the heater unit was recently fixed. Also, we did not want this to take away from our overall vacation experience thinking the noise would go away. We simply did not want to deal with it and chose to lease the premises 1 day earlier than intended. I just don't think I will be booking more future trips through the same venue.

Filthy cabin. Not dirty,FILTHY First time we stayed at the cabin it was filthy but my husband wanted to keep coming back because of the location(on lake w/out neighbors to the right and a parking lot to the left,very quiet to say the least. I have pictures that I was hoping to post so perspective renters could see what they are getting into. Furniture smells,rugs(probably 30 years old) are filthy. This cabin has has carpet in the bathrooms. .....who does that. How unsanitary!! The outside furniture is old and was never washed prior to our visit. I could go on and on about how disgusting this cabin is . On a positive note,this cabin would be a perfect place to host a Halloween party because the cobwebs are already there for you.

Cabin was filthy. Infested with ants. After a few calls , Big Bear Vacations did NOTHING . We will NOT be booking through Big Bear Vacations again