Bidding Is Open | Online Auction & Service SolutionsReviews of biddingisopen.com

Response from Bidding Is Open | Online Auction & Service Solutions· Sep 6, 2026

Hi there, I apologize for the confusion and completely understand your frustration. Your order was packed, shipped, and tracking was provided via email last week. Please check your spam folder if you didn’t receive it. Due to a mistake on our end, you were never charged for the cost of shipping and the tracking sat dormant. Once it was brought to my attention, I identified the issue and paid for all the shipping charges personally. The package is on its way through and we covered the cost of shipping to apologize for the confusion. You will not be charged for shipping. We emailed all the customers the other day explaining the situation and apologizing for any Inconvenience but they could expect tracking updates shortly. Your order has shipped, it’s with USPS and you should receive it shortly! Thanks again for participating and I hope you enjoy your winnings. I want to personally apologize for the technical difficulties and unsatisfactory communication regarding your order. We will do better.

Response from Bidding Is Open | Online Auction & Service Solutions· Sep 3, 2026

Tom, you’re right to be frustrated, especially after contacting us twice without receiving a clear update. We sincerely apologize. Your items are secure and your order has not been forgotten. Auction shipping is calculated separately after each order is professionally packed so we can determine its exact size, weight, and actual shipping cost. This auction included more than 200 lots, most requiring shipment, and packing and quoting have taken longer than expected. We should have communicated that timeline much sooner. We will contact you directly with the status of your order and the next steps for approving and paying the shipping charge. Tracking will be provided as soon as it ships. We appreciate you bidding with us for the first time, and we intend to earn back your confidence by completing this transaction properly.

Response from Bidding Is Open | Online Auction & Service Solutions· Sep 3, 2026

Thank you so much Heather for participating in our auction! I’m so glad to hear everything went smoothly for you and it was amazing to meet you this afternoon when you picked up! Thanks again and we look forward to many more auctions together in the future!

Response from Bidding Is Open | Online Auction & Service Solutions· Sep 3, 2026

Hi there, thank you for reaching out with your concern. I apologize for the confusion, we did experience technical difficulties and the auction had to restart with no bids saved. It was not the best choice but genuinely our only option. I apologize if that was not explained properly. We recently switched software and will do everything we can to ensure it never happens again. It does appear you won an item in the new auction which ended last week and requested it be shipped. It’s currently being packed for shipment. Due to the confusion, I would be happy to offer you a full refund for your invoice or cover the shipping fees for you. Our only goal is to ensure our customers are satisfied and happy with their auction experience. Please let us know however you prefer to proceed. Thank you, Bidding Is Open Team

Response from Bidding Is Open | Online Auction & Service Solutions· Sep 3, 2026

Hi there, thank you for sharing your concerns. I apologize for the confusion surrounding the auction closing date. The change should have been communicated more clearly, and your emails from August 27 and August 29 should not have gone unanswered. We recently switched software and experienced technical difficulties. Even so, it is our responsibility to ensure you have a smooth auction experience and receive clear, timely communication. We appreciate you letting us know about the issue with the link in the shipping email and will address it immediately. Despite the issue with the link, your shipping selection was recorded and your order was placed in our shipment queue. We located your order from last week’s auction, and it is currently in our shipping department being packed for shipment. Given the confusion and lack of communication, I would be happy to offer you either a full refund for your invoice or have Bidding Is Open cover the cost of shipping for you. Our only goal is to ensure our customers are satisfied and happy with their auction experience. Please let us know however you prefer to proceed. Thank you, Bidding Is Open Team