Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
12 reviews
BidaliSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bidali builds tools for the next generation of blockchain powered commerce. Whether you're creating a subscription service, an on-demand marketplace or an e-commerce store, Bidali's developer friendly APIs, secure wallet, lower fees and multi-currency ...
Bidali (bidali.com) has 12 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
12 approved reviews, newest moderated first
Hands down the most honest platform in crypto! I made a payment on the wrong network and was sure my money was lost. To my surprise, their co-founder contacted me directly and offered a refund. Unbelievable service!
By Ted
WOOOHOOO!!!! Just spent around $3000 on various gift cards (Visa and direct company-branded etc). I was using a fast blockchain token (seconds for a block), and they all showed up in less than 2 minutes, via email. Some direct emails don't even come that quick...insane. I appeared that I was paying around 1%-2% extra. I think on the Visa for $999 was only an extra $4.
By customer
I’ve used Bidali several times without any problems, but this time was different. I bought a Visa gift card and kept getting an error on the redemption page. I reached out for help and was actually in direct contact with one of the co-founders, which I appreciated. Despite being issued a replacement card, the same error occurred. They refunded the amount to my Bidali account and advised me to try purchasing again. When that didn’t work either, they agreed to refund the amount to my crypto wallet—as originally promised. While I do appreciate the effort and direct communication, it still took almost a month and several follow-ups before the issue was fully resolved. The support was helpful, but the process could definitely be faster and more efficient.
By Abtin
I have spent over $10,000 on gift cards through Bidali, and everything went smoothly until now. However, things took a turn for the worse on August 28th. I deposited $3,000 worth of cryptocurrency into my account, but the balance never showed up. When I tried to log in again, I found that my account was locked due to an incorrect password error. I’ve sent two emails to their support team, and it’s been 40 hours without any response. Their customer service efficiency is nearly zero. I’ve lost a significant amount of money and am still waiting for a resolution. This is why I’m giving the lowest rating possible. I sincerely hope that someone from their support team will contact me directly to resolve this issue.
By KiseKise
Response from Bidali· Dec 10, 2024
This is in accurate. After a thorough investigation you breached our terms of service by attempting to reverse engineer our application in order to circumvent our compliance controls. As a result your account was terminated because this is a gross breach of our Terms of Use. The delay in response is required by law when we need to investigate suspicious transactions. Our customer support team responded promptly initially and has followed up since completing the thorough review. Please remove this review as you know it is inaccurate. We have always been responsive to your previous customer support requests and have a full record of this. If you have further concerns or questions please follow up with our customer support team at [email protected].
Brilliant service. All gift codes have arrived in a few seconds. I would recommend to anyone
By Shaggy at ..
This business was really good at delivering the service & fast! Thanksdxs
By Juan Pablo S.
I’ve now messed up my crypto deposit twice. Both times the issue was resolved promptly after an email - I’m very impressed with this company and wish them the utmost success
By B G.
Amazing, fast, and useful service.
By Enzo
Response from Bidali· May 23, 2023
Glad you enjoyed the service, thanks for shopping with us.
