System errorReviews of bhochimneysweep.com

Before they even showed up, they ended up rescheduling our appointment three times. When they did end up finally showing up, they looked at our fireplace for less than 10 minutes, deemed it as 'unfixable' and quoted us $4,000 to replace it! We ended up being able to fix it and get it working that same night after they left. I would highly recommend a different company for any fireplace repairs!

I wish we could review with negative stars. This company is the worst. I set up an appointment, one month earlier, received email conformation, called the company to confirm, even received an email confirmation. Had to call on the day of service because I heard nothing, ONLY THEN to find out they won't service my area. I spoke to them 2 times, have an email conformation, and then, without a word, just opted not to come and I had to call, hours after their scheduled appointment, to find out that NOW, instead of a month earlier, decided to NOT come out. IF YOU CAN FIND ANYONE ELSE,EVEN YOURSELF, TO DO THIS, DO SO. This company acts like they are a monopoly and serves who they want, when they want. And will lie to you about their commitment. Find another company or be sorely disappointed. There is a reason they have 1.5 star reviews and it's not because they care or try. It's because they truly do not care aboit your time, money, or that they think they hold us hostage. Sad stuff that a company like this exists.

The technician came out and had no idea what to do to fix our fireplace. He said he inspected it and everything was ok and that if we let the gas run for about an hour the fireplace would work. That did not happen. They were engaged to get the fireplace working and could not accomplish this. Don't use this firm.

The technician Eli, left a MESS of soot all over the area downstairs. After emailing and calling trying to receive a partial refund We were told by Eli that he wasn't issuing a refund and that he wasn't dealing with my bullshit. And hung up. We've been cleaning the house ever since the chimney service. My 90 year old father and grandchildren whom are 8 and 2 are constantly exposed to this soot and mess even after our attempts of cleaning. We've hired a new service to come and re clean the chimney and will probably have to hire a cleaning service to help get rid of the rest of the soot we cannot do ourselves. Items have been ruined and thrown away and repurchased due to this. The amount of mess left is a safety hazard to my family. Severly disappointed for a thousand dollar service!

We called for a chimney cleaning, but instead, we got a high-pressure sales pitch. The person arrived in an unmarked uniform, was totally unprofessional (didn't remove muddy shoes), and spent 5 minutes looking at our fireplace before announcing we needed a $1000 deep cleaning and a $1000+ custom topper (based on a quick look from the ground in the pouring rain). We were immediately charged $69 for the "inspection." The entire experience was shady, from the lack of company identification to the conflicting business names on the receipt/website. This is not a professional service; it's an expensive upselling operation.

If I could give this company zero stars I would. BHO sent two technicians to our home to do fireplace inspections on our gas fireplaces. Both technicians had zero experience working with gas fireplaces. When I called the number to complain, I was told by someone who was a scheduler they had nothing to do with who was sent. I requested proof of their certification to work with gas lines and the scheduler I talked with had no idea what I was talking about. She could not refer me to another person to speak with and said she would try to contact the company to have someone return my call. The technicians that were sent were friendly, butvery unprofessional looking. This is not a reliable company.

If I could give 0 stars I would. I scheduled an appt for someone to come inspect my fireplace to make sure we could use it. My appt time was between 8am-11am. No one called I had to reach out to the company at 10:30am to see if they were still coming. After I called the tech reached out and said he'll be here at 12. No one came... They didn't get here till 6pm. He inspected it and did a so called cleaning even tho it was never used so it wasn't nothing really to clean. The little big if stuff that came out he didn't clean it up afterwards. Then had the nerve to charge $679. When that wasn't communicated.

I Spoke with MIKKA TODAY AND SHE APPARENTLY DIDN'T LIKE MY VERBIAGE AND CALLED MY PHONE FROM YOUR BUSINESS AND SAID F YOU TOO THIS HAS BEEN REPORTED AND NO SUPERVISOR IS AVAILABLE Ummmm i wonder why??????