BFYNEReviews of bfyne.com

Great quality! Suprep customer service. Pricy but worth it. I tried other swimsuits, and they failed every time. I always come back to you because of the style, support, and material. I've been buying from you since 2021.

This Black owned business is a joke. on June 11, totaling $428.98, including $45 for express shipping. The Nyx Swim Black swimsuit, priced at $239.99, was not included, and I received no proactive notice explaining that the item was delayed or unavailable. By June 15, the company still could not provide a confirmed shipping date. I was later told the swimsuit would be shipped overnight on June 16, but that did not happen. Because I had paid for an item I had not received and was unable to obtain reliable fulfillment information, I opened a dispute for the missing swimsuit only. After the dispute was filed, BFYNE informed me that it would not process or ship the item while the chargeback remained active. It also stated that it considered the matter closed and would no longer respond, leaving me without the swimsuit and dependent on my payment provider to recover the money. My primary concerns are the lack of proactive communication, the failure to fulfill an express order, the inconsistent shipping information, and the refusal to provide further assistance after the dispute was opened. Customers should be clearly informed before purchasing when an item may be subject to significant fulfillment delays. An unfulfilled order should also be promptly refunded rather than requiring the customer to pursue a chargeback. As of June 27, I had still not received the swimsuit. Based on my experience, I would not order from this company again.

I placed an order for two skirt sets. When my package arrived, one set was correct, but the other was wrong—I was supposed to receive a skirt and top, but instead I was sent two tops. I contacted customer service to report the error, and they instructed me to return the incorrect items. I followed their directions and sent everything back. Unfortunately, the tops also had a strong, unpleasant odor, which made the experience even more disappointing. Because of their no-refund policy, I agreed to accept store credit. However, when I tried to use my store credit on multiple occasions, it was declined each time. I reached out to customer service several times to resolve the issue, but I have only received automated responses and no actual assistance. At this point, my $143 store credit has essentially disappeared, and I have been completely ignored. This level of customer service is unacceptable. It’s not just about the amount—it’s about the principle and how customers are treated. I will not be ordering from this company again and would not recommend them to others.

Customer service not helpful and product was not as displayed on website.

I am disappointed by the lack of flexibility that this business has with the strict no refund policy. I mistakenly ordered a duplicate item (in excess of $200) while purchasing a whole swimsuit (2 pieces). My intent wat to keep the whole suit and return the duplicate item as this was simply an honest mistake made while preparing for an upcoming trip. However, this retailer has a trict no-refund policy for goods ordered online. This is not particularly practical or reflective of good business practice for an e-commerce model, where customers do not have the ability to review items in person prior to purchase. I was only offered " a store credit" which is totally not useful to me, as I had already purchased everything I needed. While I respect that policies exist, this experience will factor into my future purchasing decisions and recommendations. I won't ever be buying from this place again.

Discrepancy between customer service and information regarding type of shipping and delivery. Order placed on December 28th 2025, opted ship by for $18.30. I was given estimate d delivery date of December 31st 2025. Today January 3rd 2026 no goods or information on delivery of order. Leaving for vacation in 2 days

Although I like their designs and for the most part have found outfits that were very flattering. There have been instances where I could not return the product because of the short return window and the short exchange timeframe. Additionally, I received an item from them that showed signs of damage and due to unforseen circumstances, I was unable to return the item in that allowed time frame. So I am stuck with an outfit that is absolutely hideous and unnecessarily pricey. Personally, their outfits are not worth the price. Because of the quality of the material that is used and the stitching, you can find better quality elsewhere for the same price.

Fast shipping and great quality