BetterwildReviews of betterwild.com

Their customer service is AWFUL. I complained because my dogs would not eat them and they gave me a refund after a lot of back and forth. Then, the other day I get a shipment from them! I clearly couldn’t use them the first time, so after issuing my refund, they sent more. Oh, because you didn’t cancel the subscription? Really, wake up! Now they made a mistake and they want ME TO PAY TO SEND THEM BACK. This company is a giant S—/Show.

fast quick responses!

Sadly even with all my enthusiasm and hopes this product failed my goodest boy. If anything his symptoms worsened. Listening to him pace from discomfort all hours including overnight was heartbreaking. Safe to say that neither one of us got much sleep for 2 months. I had to stop it because he was mutilating himself from the constant chewing and scratching. And this is a shame but I guess my boy falls under "results may vary". Now cancelling my subscription is a different challenge. And I hope it's not as difficult as the reviews claim.

We tried this product for our itchy pittie mix. Although this did not work for her because she does have a lot of food allergies , I was able to reach out to the company and they were able to give me a full refund without even expecting us to send the product back. We were able to donate the rest of the product to our local animal rescue. They made it very easy and I would highly recommend this company.

Very hard to cancel subscription. I've tried canceling but they keep sending products and charging me. I've even called them and they said that they canceled my subscription but I'm still getting shipment and getting charged. Very frustrating. Update: Since canceling subscription, I got 3 more shipments!!! The 3rd one came last night. Wish I could upload my pictures. Update: BetterWild has reached out and refunded me so I'm adding 2 stars. Thank you Better Wild for making it right.

Great product and great customer service! Thank you!

I canceled my subscription within the 48 hour window before the next shipment was scheduled to go out (within minutes of me receiving the reminder email, actually!) and not only did they still send me a shipment, but they charged it to a card that was closed two months prior and the charge went through. How did they get that charge through on a closed card???

Great product, good service. Very easy subscription service.