Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,134 reviews
Better Way HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1999, we have dedicated ourselves to providing evidence-based products and amazing customer service, which has led Better Way Health to become the #1 rated supplement company on Trustpilot in multiple categories.For us, it's not complicated. We want to offer products that actually work. Our product line is intentionally small and specific, with an emphasis on the immune system. We will not add a new product until we are comfortable offering it to our own family and team members. With that in mind, we are laser-focused on a product called Beta Glucan. Ours in particular is the purest form available and can increase immunity like nothing else. Our team is genuinely passionate about our evidence-based products and serving people with excellence, a combination that truly sets Better Way Health apart!Core ValuesExcellence Everywhere: We strive to do everything above and beyond to glorify God. This is reflected in the products we offer, how we treat each other, and how we treat our customers.Transparency: We want to serve each other and our customers with honesty and openness. When we are transparent with one another, authentic trust is built.Amazing Customer Experiences: When we do everything with Excellence and Transparency this creates a customer experience unlike any other.Core Focus Bettering the world with Beta Glucan.Company VerseI want you to desire the best gifts. So I will show you a much better way. [1 Corinthians 12:31 CEV]Try Our Products For YourselfUse the code below for 10% off your first purchase: TRUST10Beta Glucan 500Beta Glucan 100 PlusBeta Glucan 100Beta Glucan Replenishment CreamOur StoryWhat is Beta Glucan?
Better Way Health (betterwayhealth.com) has 3,134 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,134 approved reviews, newest moderated first
Although, I thought I had canceled my end of April order in time- the communications from Better Health was pretty quick! Thank you. Cherie
By Cherie
Response from Better Way Health· Apr 23, 2024
You are very welcome, Cherie! We love to hear that we addressed your needs effectively and in a timely manner. Thank you for reaching out and as always it's our honor to serve you here at Better Way Health!
I am so disappointed that I have to wait weeks to get a refund for something I did not order. When you tell them you don’t want to place an order, they ask if you want to review it later. Since that was a year ago, I should have been asked in the email sent to me to confirm that I wanted to place this order before it shipped.
By Hilda M.
Response from Better Way Health· Apr 22, 2024
Hello Hilda, I was disappointed to see your review today. I remember talking with you last week and we discussed the situation about how and why your order was shipped. You had a subscription order that you may have forgotten about that was processed. We did send you a reminder email before it was shipped, that maybe you missed. Sometimes that happens. When we spoke, I emailed you a return label so that you could send the order back for a full refund. I have not yet received the tracking number showing the package was dropped off at the Post Office. As soon as we receive it back, your refund will be processed on the same business day. The time frame to receive your refund will depend on when you ship the product back. I canceled your subscription as requested, while we were on the phone, and no future orders will be sent. In terms of leaving a review, we give our customers the opportunity to review both our product and our service. After every order is processed, and after every interaction with our ACES Team, an email is automatically generated to provide this opportunity for those who’d like to do so. You may have received multiple automatically generated review requests, as you’d reached out to us 6 times back to back. While we were unable to answer the phone calls/chats at that time, we called you back as soon as we were able to (within the hour). Each of those phone calls and requests generated an email with the option to leave a review. I can see how that could have added to frustration, and hope this helps bring understanding to those requests. Please be sure to reach out if you have more questions or concerns. I am always available to help.
The customer reps are so knowledgeable and very helpful and when you place an order, it goes so quickly. Especially Charlene I usually get her every time I call. She’s a wonderful customer rep. The company is very blessed to have her.
By Barbara D.
Response from Better Way Health· Apr 23, 2024
Barbara, thank you for allowing us the opportunity to serve you! We want you to have an amazing customer experience with every interaction and we're glad to hear that placing orders go effortlessly for you. Sharlene is phenomenal! She is known to go above and beyond for our customers. She's truly irreplaceable! Thank you for your loyalty all these years! We truly appreciate you here at Better Way Health!
Love this product !
By Eugenia R.
Response from Better Way Health· Apr 23, 2024
Eugenia, thank you so much for sharing your love of our products with us! As always we strive to provide quality, immune-boosting products that our customers can trust. We can't thank you enough for your loyalty and friendship all these years. We truly appreciate your support of Better Way Health!
She was very nice. She answered my question and offered more. I've always been pleased with your customer service. ⭐️⭐️⭐️⭐️⭐️
By GAIL
Response from Better Way Health· Apr 23, 2024
Gail, thank you so much for your kind words! We are delighted to assist you and give you the service you deserve! Our goal at Better Way Health, is to go above and beyond by providing our customers with an amazing customer experience. We truly appreciate you, and it's an honor to serve you!
Better Way Health is the best! I have taken their quality supplements for years and trust their product line implicitly. There are a lot of low quality products on the market today as I’ve learned in the past. I’m so grateful to have found Better Way Health. 100% trusted.
By C. F.
Response from Better Way Health· Apr 23, 2024
Amazing! Cindy, we are beyond thrilled to serve you with outstanding service! Our goal is to consistently provide our customers with quality products they can trust. Our products have the research to back them up and you can trust that you're getting the best immune support available. Thank you so much for your loyalty and friendship all these years! We truly appreciate you here at Better Way Health!
Excellent customer Service! Great product that really works.
By Jamie
Response from Better Way Health· Apr 23, 2024
Jamie, thank you for the 5-star review! It's our honor to provide you with amazing customer service you deserve and quality, immune-boosting supplements that you can trust. We truly appreciate you! Thank you for choosing Better Way Health!
Reminders for when shipments are going to be shipped. Easy changing schedule for shipping.
By MH
Response from Better Way Health· Apr 22, 2024
We love serving you, Marlene! Our goal is to provide convenience and reliable communication. Our reminders help you save time and money, and it's easy to manage. We love hearing that it's working well for you. We truly appreciate you! Thanks for choosing Better Way Health!
