Better Speech - #1 Online Speech TherapyReviews of betterspeech.com

Awful company. The speech therapists are not the bad people. Its the company and billing. Took 250$ after daughter "graduated" would never return it. Some to find out, its happened to MANY other people. Not a way to do business. Find a better company for your child, they are out there.

Crazy that all their 5 star reviews come from within 1 week of each other and then immediately stop. This company uses predatory pricing and will continue to charge you after you stop using them. It's impossible to vet the therapists, who work remotely from all over the world. The company is registered in the US but is run internationally from Bali, (where they invite their SLPs to come work for a week), and has zero customer service. If it feels too good to be true — it is. Find a more local SLP for 1:1 time with your child, and you'll thank me for it later. Edit: the owner of BetterSpeech is erroneously calling this review fake. I’m using a pseudonym because I am currently considering legal action with a number of other former BetterSpeech customers. I am not “Jonathan Dane,” whoever that is, but it appears BetterSpeech clearly has enemies if they feel the need to try and erroneously dox people.

We got a speech therapist through Better Speech. She was good. We liked her a lot and felt she was helping our daughter. Her therapist was not earning enough money through Better Speech and decided to move on to a different company. She had already built a relationship with our little girl and we wanted to continue. However, Better Speech threatened legal action of she continued to see us. Our little girl is heart broken. We will not be using Better Speech.

My experience with better speech was a terrible one. And it mainly relates to the company’s pricing policy. They have you choose a subscription tier just to have the first paid consultation with the therapist (not the free consultation). So if after the consultation you don’t decide to go with them, or for some reason don’t want to start the therapy right away, they quietly charge you every week, even if you actually don’t use the service. In my case, I didn’t realize what they were doing until a month later when I looked through my credit card statement. By then I was charged $67 a week x 4 weeks. The worst part is when I contacted customer support for this issue, they gave me such a hard time, citing in their terms of use that they don’t give out refunds, etc. It took a lot of effort and a lot of frustration and even threatening to finally get them to issue refunds. But it did feel like there was some fraudulent and misleading practices from better speech, and they are not exactly there to provide a good customer experience, but was more about making a profit. The platform and the therapist work separately and do not communicate well with each other, resulting in this situation. Frankly, after this experience, I’d run another way from this company. Yes their marketing feels personal from the founder, and they continue sending you some really heart felt emails and messages, but their misleading business practice and pricing strategies can make you fall prey to them once you give them your credit card number. Be very very careful with better speech. For me it was a really bad experience and it resulted in not getting service for my son’s speech problems.

Absolute scam. I signed up for the video library to work on my lisp, but the resources are not suitable for adult speech therapy. I have a hard time believing they'd be useful for anything. But the biggest issue is I cannot cancel my subscription! There is no option to do so on their website, and they have not responded to phone calls or emails. I've had to repeatedly dispute the charges through my bank and will be trying to find a solution to block future charges as well.