BettermentReviews of betterment.com

Awful customer service...multiple screw ups during onboarding, no response from "support" or account advisors....impossible to get in touch with a human via email or phone....if they are this clueless and incompetent with customer service I can't trust leaving our personal and employer 401K accounts with them anymore!

Horrible customer service. I did a Roth rollover and an individual investment account. The Roth lost nearly 200.00 in two days while the other went up a smidgen. Same allocation of funds. I called to find out why. She had no idea. I asked her to investigate the stocks and bonds invested. She was silent. Obviously she didn't know anything. I asked that someone call me. Nobody did. In the meantime my account was going down by the hour. The next customer service agent had a bad connection and when the call was lost mid sentence no email attempt or call back to continue to help. I realized I had entrusted my money with amateurs - remote workers with no knowledge or ability to get the help I needed with my money. I have now transferred everything out - though as it turns out I was losing money from an unsettled Roth account. So the transfer will take awhile. Wow.

Awful service, don't ever trust them! They closed my account because they claimed I am not in the US while I was. They advertise their debit card as "all atm fees reimbursed", while it is not the case. They didn't liked I have used their card overseas and it seems like they don't like to offer those reimbursements and thus, decided to close the account. It seems like I was not a good customer for them. Several through the year they asked for proofs and in the end I was to tired to deal with them more. There are other banks that offer same atm fee reimbursements if you travel and they don't close your account as Betterment does. Don't ever trust them, even if their advertisements sounds so good. Once you will start receiving reimbursements, they will close your account forever!

They do the opposite of their mission statement. They preach nonstop how time in the market is so much better than market timing. Then when you need to transfer your IRA out they liquidate you and take weeks to send your money to your new custodian. They force you to try to time the market and remove you from the market for weeks. Took about 4 months to transfer my IRA out because of their nonstop screw ups and fraudulent unauthorized transfers. They do in kind transfers in, but will not in kind transfer out. Very hypocritical and very slow painful process. After 6 months since my first transfer out I am still waiting on my cost basis which they are still playing games with. Terrible excuse of a so called legitimate company.

I was very happy, overall, with Betterment when I was using them for my IRAs and investments. However, after opening a checking account with them, I've had some rather major issues. Betterment Financial LLC manages your account, but they aren't the bank, NBKC Bank is the actual bank. That said, you can't contact NBKC Bank, as you're a Betterment customer, but then Betterment can't always assist you either because they aren't the bank. You get stuck in a weird limbo. Betterment doesn't allow customers to speak to anyone in management, it's all filtered through customer service representatives to have authority to do nothing. If the customer service rep decides they don't want to talk anymore, they literally just hang-up on you. Other than that, when you're trying to spend your money, you have to use their app to select which account you want to use and then wait an hour for them to link your card to that account, it's ridiculous. The positives are that their website is nice, and the mobile app loads your information quickly, otherwise, they're difficult to use or work with.

I'll admit - I got into Betterment at the "bottom" of the market in [pandemic-panicked] April of 2020. Because of that, my returns have been pretty good, so obviously I'm happy with all of my accounts' performances. I have an IRA, a "safety-net" account, and a general investing account at Betterment. But putting that aside, I do like how they operate their online account system. They use a "goal" approach and predict what future returns might be under various circumstances. This has helped me to answer some questions like "am I saving enough for retirement" and "do I have enough saved for emergencies?" I also think that their expense rate is pretty good for what they offer. While you can probably do a little better elsewhere, you're going to run into other limitations at those robo-investors (like a very limited pool of investments to choose from). I'll add that I've had no issues transferring money in and out of Betterment. But it might be challenging for someone who isn't tech and financial savvy to understand what they are doing. The app and website are both very good and get updated regularly. Finally, I'll just point out that much of the "growth" from my accounts come from dividends (and they are auto-reinvested). I'm not sure if this is an intentional approach from Betterment, but I'm pointing this out because of the possible tax implications of short-term dividend income.

I have betterment checking and savings accounts since a few months. Since 3 days I cannot log into the site at all. Pop-up message claims account has been locked due to security reasons. No response to emails, the hotline refers to a different emails. I cannot pay bills!

Terrible customer service and zero security controls. Not only are they unresponsive, but even when they do respond it's simply a key word search of their database and then copy/paste -- zero thinking, attention to detail, or any real attempt to solve issues. Furthermore, they allowed a 3rd party to randomly withdraw from my account without my permission.