Prompt service
Prompt service, friendly staff, good with our kids!
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Prompt service, friendly staff, good with our kids!
By Patient
Clean and quick
By Patient
Very quick and professional
By Patient
I just feel that I got not answers. Ended going to Urgent care 2 days later.
By BTalbott
I was told there was no charge for a Covid test but now I have been billed $50
By Patient
Fast, friendly and professional.
By Mama Bear & C.
Doctor rushed through my appointment. I got 5 minutes down the road and he called to tell me I needed to turn around since he overlooked some of my test results.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review. We take feedback like this seriously and will be sharing it with the site manager.
The receptionist that takes your information was clueless and rude! She should not ever have a job dealing with the public. Dumb as a ROCK !!!! the nurse did not even have the correct information to give me the proper test. The paper I was to initial to authorize services they had me initial AFTER services. TERRIBLE SERVICE !!!!
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review. We take feedback like this seriously and will be sharing it with the site manager.