Nurse Practitioner was rude
Nurse Practitioner was rude. I won't come back.
By Wanda E.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Nurse Practitioner was rude. I won't come back.
By Wanda E.
We had a wonderful experience. Everyone was fast and friendly. My daughter had several tests done and both Ashley and the young man explained everything well. Our provider was Kendal Cobb who was also friendly and professional. We were in and out for an EKG, COVID and flu tests, UA, and blood work within an hour. Definitely recommend!
By Patient
Great customer service, knowledgeable staff who actually tried to implement the best medical care & plan for your situation
By Anonymous
Everyone was courteous and professional. In and out without a long wait, thankfully
By Patient
I showed up with back pain and limited mobility. The staff was attentive and the Doctor made me feel like I was a priority for him. I didn't feel rushed and he took the time necessary to hear me out and come up with a treatment plan. I highly recommend BetterMed for urgent care needs. It's like having a neighborhood doctor just down the street.
By Patient
Prompt and friendly service!
By Patient
because of my symptoms i was not being heard and only advised to take a covid test even while waiting it appeared the providers were clueless of my needs and asks they apologized for the confusion but it still could of been avoided if someone just took the time to listen to me instead of just processing me as another "number" i usually have great experiences but this by far was not a good one and not helpful since i was not feeling my best
By Patient
Thank you so much for the great care. We were running late and worried, and you were kind and patient. The doctor took extra care and time to be sure my son was fine.
By C's M.