Great service!
Great service!
By Peaches
Response from BetterMed Urgent Care· Apr 2, 2020
Glad we could be there for you! 🙂
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Great service!
By Peaches
Response from BetterMed Urgent Care· Apr 2, 2020
Glad we could be there for you! 🙂
I was told this was a pediatric urgent care through Novant triage nurses-they tried to weigh my 6 month old on an adult scale. It was also made very clear that they could not do an accurate assessment of my child here. The “dr” was not friendly nor reassuring. I would not return here for my child nor myself.
By Patient
Response from BetterMed Urgent Care· Apr 23, 2020
Hi There, We are very sorry that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments to our management team. If you would like to discuss further, please email us at [email protected]. Thank you again for your feedback.
Great experience. It felt like a Dr.’s office and not like an emergency room. I had only used one other urgent care provider (Patient First) in the past and this experience blows them away!
By Feeling B.
Response from BetterMed Urgent Care· Apr 2, 2020
Thank you for the review! We always want your visit to be as pleasant as possible.
Visited this facility 2/20/20 The nurse who collected my blood seemed uncertain in his actions, taking several attempts to hit my veins. Also while in a room with no sink or toilet was asked to provide a urine sample in a plastic bottle. Only hand sanitizer to clean up. Not my idea of "Better".
By Patient
Response from BetterMed Urgent Care· Mar 17, 2020
Your feedback is very important to us. Thank you for taking the time to write the review. We are sorry to hear about your experience at our Chester location and will pass this along to our management team. If you would like to discuss further the site manager can notify you at your convenience, please email us at [email protected]. Thanks again for your comments.
Better Med has giving me quick accurate service
By Maryalyce Evans P.
Response from BetterMed Urgent Care· Mar 17, 2020
Glad we could be there for you! 🙂
Very good every time!
By Coby B.
Response from BetterMed Urgent Care· Mar 16, 2020
Thanks for the feedback, Coby! We're here for you when you need us. 🙂
There was not protective cover on patient bed. The wait was long and it did not appear busy. The NP did not do a thorough test. Phenomenal waste of my time. I was later accurately diagnosed and treated
By KP
Response from BetterMed Urgent Care· Apr 1, 2020
Your feedback is very important to us. Thank you for taking the time to write the review. We are sorry to hear about your experience at our [site] location and will pass this along to our management team. If you would like to discuss further, please email us at [email protected]. Thanks again for your comments.
According to my primary care physician, one of BetterMed's diagnoses was incorrect, and one prescription should not have been given to me.
By Sylvia J.
Response from BetterMed Urgent Care· Apr 1, 2020
Hi, Sylvia. We are so sorry to hear you had a negative experience with us. We take this feedback very seriously and will be sharing your comments with our management team. If you would like to discuss further, please email us at [email protected]. Hope you are feeling better.