Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Everyone was friendly. Atmosphere was pleasant. All was efficient and doctors and nurses very knowledgeable.
By Patient
Response from BetterMed Urgent Care· Mar 16, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit.
Fast, friendly, and thorough care.
By Patient
Response from BetterMed Urgent Care· Apr 1, 2020
Glad we could be there for you! 🙂
I choose Better Med over Patient First because I feel they are better stewards of my insurance dollars.
By M.A.N.
Response from BetterMed Urgent Care· Apr 2, 2020
Thank you. Glad you had a positive experience with us!
Very professional and caring. Would go there again if needed.
By SHARON S.
Response from BetterMed Urgent Care· Mar 18, 2020
Thank you for the review! We always want your visit to be as pleasant as possible.
Great experience, nurse doctor handle patient very vigilantly..and provided reports and recommendations.. we’re very happy with their services.. thank you
By Kamran A.
Response from BetterMed Urgent Care· Mar 16, 2020
Thank you for taking the time to recommend us, Kamran! We truly appreciate it. Hope you're feeling better!
If I had a choice, it would be zero. Will never go back
By DENUSE
Response from BetterMed Urgent Care· Apr 1, 2020
Hi, Denise. We are sorry that you had such a poor experience with us. We take this feedback very seriously and will be sharing your comments with our management team. If you would like to discuss further, please email us at [email protected]. Hope you're feeling better.
The wait was a little long but all of my needs were addressed and I walked away with everything I needed.
By Patient
Response from BetterMed Urgent Care· Apr 2, 2020
Thank you for the positive review, we appreciate it!
It takes too long for processing and takes too long to be seen. Not very efficient.
By Patient
Response from BetterMed Urgent Care· Apr 1, 2020
Your feedback is very important to us. Thank you for taking the time to write the review. We are sorry to hear about your experience at our [site] location and will pass this along to our management team. If you would like to discuss further, please email us at [email protected]. Thanks again for your comments.
