Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Love them! Nurses and staff are always so kind and caring. I also love that I can have my dermatologist appointments there as well. Very convenient.
By Michelle
Response from BetterMed Urgent Care· Jun 18, 2020
Glad we could be there for you!
Awesome experience
By Patient
Response from BetterMed Urgent Care· Jun 18, 2020
Thanks for taking the time to share your experience! Hope you're feeling better.
This was the first time I used them and they were quick and through.
By C. S.
Response from BetterMed Urgent Care· Jun 18, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit!
Went for a COVID 19 swab test 4/3/20. I advised them my insurance would pay 100% and had written proof from insurance (CIGNA PPO) but they did not want to see. Insisted I pay $75 with debt card up front. Then I get a statement saying CIGNA claimed I was no longer insured! I called my insurance Company and they were kind enough to call BetterMed and provide claim info. There were no errors in my subscriber or Plan number. BetterMed just seemed like they did not care and said they would not refile claim. Blah, blah, blah. My insurance sent them a check for the full bill of $142.00 and now BetterMed owes me $75 which I am trying to get back. Don't recommend this place and will not ever go back. Trifling.
By Monica M.
Response from BetterMed Urgent Care· Jun 8, 2020
Thank you for your comments. I’m sorry to hear the communication with the location was not acceptable and there was such confusion regarding your insurance. I know that is frustrating. Please email Tina Lester, Director of Billing at [email protected] with you name, name of visit and a contact phone number. Thanks again for your feedback.
Quick service, clean environment, friendly, helpful staff and the doctor didn't rush was very good at listening.
By Jessie M.
Response from BetterMed Urgent Care· Jun 18, 2020
Hi, Jessie. Thank you for the positive review, we appreciate it!
When finally called back to get my information, the man cut me off on my history ( to hard to spell); they wanted my family history, not mine. He would not let me describe my symptoms, he cut me off. We sat in the parking lot a long while, before any contact. My results taken Monday, back on Thursday; called on Saturday. Why did this take so long? They billed all my Insurance’s and charged co-pays. This went against the federal reserve bank program for their employees and the president who stated free. (The governor lied, and did not listen to federal government) It seems all want money! Some never got results, because of money. Shame on Better Med. I’ll never go back! Chesterfield off iron ridge rd, it’s not listed here conveniently.
By Patient
Response from BetterMed Urgent Care· Jun 8, 2020
Thank you for your feedback. I am sorry that you had a negative experience. I understand your frustration. There has been talk about COVID testing being free, but there has been no direction from the Federal or State government about how this is going to happen and they are not able to test at the level that needs to happen in order to open the economy back up. We are a small business and in order to operate our facilities and pay our hard working employees who put themselves at risk every day during this crisis, we must charge an evaluation fee. We also believe that it is the medically prudent thing to do and we have helped many people get critically needed immediate care by doing so. Thanks again for your feedback and stay well.
Very quick and professional team!!
By BP
Response from BetterMed Urgent Care· Jun 18, 2020
Thank you for the positive review, we appreciate it!
Very professional medical healthcare personnel.
By Clarence E. M.
Response from BetterMed Urgent Care· Jun 18, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit, Clarence!
