Received great service
Received great service, super clean premises, and felt very confident in the care I received.
By Cathy M.
Response from BetterMed Urgent Care· Jun 30, 2020
Thanks for the positive feedback, Cathy! We appreciate it.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Received great service, super clean premises, and felt very confident in the care I received.
By Cathy M.
Response from BetterMed Urgent Care· Jun 30, 2020
Thanks for the positive feedback, Cathy! We appreciate it.
What a very dangerous job Congrats to you guys Very professional
By Patient
Response from BetterMed Urgent Care· Jun 30, 2020
We appreciate your comments, thank you!
During this pandemic, instead of asking how customers feel, you really should be asking how your employees feel and how they are doing mentally. Stop terminating individuals without proper grounds. The miscommunication with the management of this company is disgraceful. People are hurting during this time and this company is not cognizant to that fact. Thank you for helping me see your true colors. Be safe!
By Patient
Unfriendly and not at all concerned about my safety just their own. Which I recognize is important but not at the over charging you're doing on top of being unfriendly...
By Patient
Response from BetterMed Urgent Care· Jun 30, 2020
We are sorry that you had a poor experience with us. We strive to always deliver compassionate care and are sorry we fell short. We take this feedback seriously and will be sharing your comments with our management team. If you would like to discuss further, please email us at [email protected]. Hope you're feeling better.
Went to BetterMed just before onset of coved-19 apparently had a bronchitis. Dr. was very informative and gave prescriptions to combat the illness. Of course, I still have no idea if it was actually coved-19 to not fault of the clinic. Gave a flu test which was negative. Must though the receiving nurse wasn’t receptive otherwise pleasant experience
By Richard F B.
Response from BetterMed Urgent Care· Jun 30, 2020
Hi, Richard. Glad we could be there for you. We appreciate you taking time out of your day to share your experience!
Awesome from start to finish! Everyone at the location that day was friendly, fast, and professional. I wish I could give their names !
By Jonathan J.
Response from BetterMed Urgent Care· Jun 30, 2020
Glad we could be there for you! Thank you for taking the time to leave us a nice review.
I got billed with no warning!!!! 😡
By Patient
Response from BetterMed Urgent Care· Jun 8, 2020
We are sorry you did not have a positive experience. Please e-mail Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111. She will gladly discuss your billing issue with you.
Excellent Care and Service
By Patient
Response from BetterMed Urgent Care· Jun 30, 2020
Thank you for the positive review, we appreciate it!