Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Took COVID 19 swab test and never sent it in.
By Patient
Response from BetterMed Urgent Care· Aug 27, 2020
Hi There. We are sorry that you did not have a positive experience with us. We would like to learn more details about your experience so we can share it with management. If you would like to email us at [email protected] with your contact information and details of the visit, someone will reach out. Thank you for taking the time to leave us a review.
Waited a very long time to be seen. When I asked how much longer it would be, I was told there was only one provider that day so they were backed up. When I finally did see someone, a nurse practitioner I believe it was, she explained well and answered my questions directly & thoroughly. I probably spent about 15 minutes actually speaking with someone yet the bill submitted to insurance specified the time for the visit as "up to 45 minutes". That was more like the wait time than the time actually spent with me.
By Patient
Response from BetterMed Urgent Care· Aug 27, 2020
Thanks for your feedback. We are sorry to hear about your long wait and we will be sharing your feedback with the site manager. If you have any questions regarding billing, please reach out to Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111.
Great service - able to get in and out quickly for COVID testing
By Patient
All the faculty are really nice and understanding! Loved working with them!
By Patient R.
The wait was over an hour before seeing a doctor even though I had made a reservation on-line and there weren't any cars in the parking lot or waiting room. I ended up leaving and going to another place.
By Patient
Response from BetterMed Urgent Care· Jul 29, 2020
Thanks for your feedback. We are sorry to hear about your long wait and we will be sharing your feedback with the site manager. If you would like to share any further details with us, please email us at [email protected].
Very accommodating and quick with test results
By Patient
Due to an employee testing positive for COVID-19, I was required by my employer to go get tested before coming back to work. In the past, when I was legitimately sick, I visited BetterMed to get tested, which was a great visit, quick and easy and wasn’t required to pay anything. When I arrived early for my appointment last week, I was treated like crap over the phone, after calling in to let them know I was there, it seemed no one that called me after that was on the same page. I was required to pay $75 before ever getting the test done, and I was told after the test that I wouldn’t get my results for 5-6 days. Eight days later, I received a call on a Sunday at noon.. letting me know I was negative, after having to provide my date of birth.. just to hear the results? Meanwhile, several of my co-workers went to other locations, and got their results within twenty minutes, and not having to pay anything, when we all have the same insurance company.. felt like I was taken advantage of, treated like crap and put on the back burner for a week. Definitely would not recommend BetterMed. Additionally, it seemed like the employee looking at my insurance info didn’t even know what she was doing. She didn’t even seem aware or not whether she should charge me or not... but did anyways.
By NightmaresBTW
Response from BetterMed Urgent Care· Jul 16, 2020
"Hi There, Thank you for your comments. I’m sorry to hear the communication with the location was not acceptable and that you had a frustrating experience. Each of our COVID-19 tests have different result turnaround times, however, eight days is not acceptable and we apologize for the frustration. We will share your feedback with management. If you would like to further discuss your experience with one of our team members, please email [email protected] with your phone number as well as the date and location visited. Thank you again for taking time to give feedback. "
Better Med is the only urgent care place I go. Service is quick, people are friendly! Never had bad issues at any Better Med.
By E C.
