Rapid Covid Test
Needed a rapid covid test to travel to Maine and Better Med was my only option. I found them to be very professional and efficient. I had my result in 15 minutes and off I went.
By Josh
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Needed a rapid covid test to travel to Maine and Better Med was my only option. I found them to be very professional and efficient. I had my result in 15 minutes and off I went.
By Josh
I love bettermed urgent care bc they are always super fast!!!!!
By Patient
Great experience!
By Steve
Visited BetterMed twice due to an illness over a two week period. It seemed like all they wanted to do was Covid test me. My second visit lasted less than 5 minutes in office. Turns out I had Lyme which my primary care correctly diagnosed. Very disappointed in the care I received.
By ReidRepairs
Response from BetterMed Urgent Care· Aug 28, 2020
Hi Reid, I am sorry that you had a negative experience with us. We take feedback like this very seriously and will be sharing your feedback with the site manager. If you would like to discuss your experience more with us, please send us an email in [email protected] with your contact information and date of visit. Thank you for taking the time to leave us feedback.
Do not use this urgent care. We were seen in March. Never, got test results, no meds and my wife was diagnosed the next day with pneumonia and hospitalized. I spoke with the CEO and because of poor care rendered I would owe nothing. I was fine. Today they drafted 306.00 dollars. Their physicians are bad bottom of the barrel physicians. My wife almost died and they lied to my face about the bill. This is not a good company.
By Benjamin W.
Response from BetterMed Urgent Care· Sep 1, 2020
Hi Mr. Walker, We are very sorry about this experience. Someone from our team will reach out to you. We hope that your wife is feeling better.
People were great, explained everything to us, answered all our questions.
By Patient
I highly recommend this facility. Very excellent service and time management. I'm always in and out in less than hour. The staff are always friendly and professional. Alexia Wallace, NP is great, she listens and prescribes the correct medications.
By Cynthia Y.
My entire experience was a good one and I will continue to recommend your services. Thank you.
By Christina