Service was great for sure
Service was great for sure. Now there is always room to improve.
By Patient
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Service was great for sure. Now there is always room to improve.
By Patient
I had to ask for treatment/ some kind of help because they "didn't know" what was wrong. Even after my negative Covid test they still pushed for covid diagnosis. They require a credit card on file and automatically bill without telling you or they don't see you. AND they don't count as a referral so when they "don't know" you still have to see a primary care doctor for a referral to get help. I will NEVER go back to this place again!
By Unhappy P.
Response from BetterMed Urgent Care· Nov 6, 2020
Hi There, We are sorry that you had a negative experience with us. We appreciate your feedback and take comments like this seriously. We will be sharing your review with the site manager.
I made the appointment online...got in and out in about 30 mins....perfect
By Patient
Very efficient, clean, and professional. A diamond in the rough.
By Patient
Super clean, efficient and safe place for a rapid COVID test. With an appt, I was in and out in about 45 minutes, results in hand. Have recommended this location to my family and friends.
By Matt M.
The staff was VERY friendly, professional, and efficient. I highly recommend it to anyone.
By Patient
I went for a covid test that i made an appointment for and when we got there i called in but i called 6 times and no answer. I finally went in and no one was at the desk until someone just happened to walk by and got someone to come out. She said she would call me but never did. I called back and it was 20 minutes after my appt time and they said they had other people agead of me. There was 1 person in the parking lot and all employees could be seen in the break room. They shouldn't make appts if it is there lunch time and on the door it doesn't say anything about a lunch time. The employees were all nice and all BUT they dont know how to budget time
By Patient
Response from BetterMed Urgent Care· Nov 6, 2020
Hi There, Thank you for taking time to leave us feedback. I understand your frustration and our poor communication is not acceptable. We will be sharing your feedback with the site manager. Thank you again for your time.
With an appointment I waited an hour and 40 minutes to see a PA who prescribed me the same thing that I had been prescribed twice that hasn't worked.
By Patient
Response from BetterMed Urgent Care· Nov 6, 2020
Hi There, Thank you for taking time to leave us feedback. I am sorry to hear that you did not have a positive experience with us. If you would like to send us any further information about your experience, please email us at [email protected].