Smooth in and out
Smooth in and out
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Smooth in and out
By Patient
Great nurses and quick service.
By Catharine
Making an appointment online was quick and easy. I arrived 15 min early and was checked-in in 5 min. The whole process took less than an hour. Being new to the area, the NP and medical assistant both helped me find a pharmacy close to home.
By Patient
Was in pain from UTI. Was able to get a quick virtual appt and get relief quicker than at my PCP. Staff answering my phone questions and setting up the virtual appt were so nice and explained everything perfectly. I'm not fond of male doctors but Klase, PA made me feel very comfortable. I will definitely be using BetterMed in the future. Thanks guys, really appreciate your help and professionalism.
By Tina
Very professional, and on time.
By Patient
This was my second experience with BetterMed. The staff at both Willow Lawn location and the Regency Square location were very professional and friendly. Making an appointment on-line was easy. I would recommend them for either Urgent Care or testing of any kind.
By Patient
No one answered the phone once I arrived to get tested for covid and I had to wait in the car for a long period of time.
By Patient
Response from BetterMed Urgent Care· Nov 23, 2020
We are sorry that you had a negative experience with us. We are working to improve our communications and appreciate your feedback. We will be sure to share it with the site manager.
Fast efficient and easy.
By Patient