Pleased
Smooth process. Great staff.
By Debra A.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Smooth process. Great staff.
By Debra A.
We were very pleased with our visit. Everything went smoothly and was handled in a professional and effective manner. Friendly and accommodating staff.
By Patient
I have usually given 5 stars to BetterMed in the past, but my most recent visit, a scheduled appointment, doesn't rate that. I was kept on hold for 14 1/2 minutes, waiting for someone to question me before I was allowed in the building. I believe new front office procedures are called for.
By Patient
Excellent service. Thank you always!
By Rodney F.
Helped me with what I needed.
By Patient
I was told that I was having a test for kidney stones by one Dr and then two days later got a call from another Dr and he told me there want an urine test for them! Geez get on the correct page! Upon talking to number two dr, it was decided that due to family history, more than likely it was diverticulitis.
By Cate
Response from BetterMed Urgent Care· Nov 23, 2020
Hi Cate, We are sorry that you did not have a positive experience with us. We take feedback like this seriously and will be sharing it with the site manager.
Excellent staff, I highly recommend BetterMed.
By Jo A Alexander E.
The staff was very informative and efficient. Went in for COVID testing and was made to feel safe and secure. The front desk staff was courteous, the nurse was reassuring and the NP was equally reassuring. Within 15 minutes I was given my test results. I would definitely return for any urgent care needs.
By Patient