Great Appointment
Friendly staff, quick availability and turnaround.
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Friendly staff, quick availability and turnaround.
By Patient
Charged me $497 and didn't even bill insurance. I called and they were able to change my bill to go to my insurance.
By Patient
Response from BetterMed Urgent Care· Nov 24, 2020
Hi There, We are sorry that you've had a negative experience. Thank you for bringing this to our attention. We will share it with management and someone will be reaching out.
I had been really sick for 10 days when I went to Better Med. The receptionist and intake staff were wonderful. The Dr was less than I had hoped for. She chalked all my symptoms up to allergies. WRONG.. I still have a lingering cough.
By Patient
I was told I had a UTI with the only symptom being severe lower back pain. When the cultures came back I did not have any bacteria that causew UTI's. I still have no idea how I was in so much pain. I took antibiotics for no reason....
By Patient
Response from BetterMed Urgent Care· Dec 9, 2020
Hi There, We are sorry that you had a negative experience. We will be sure to share this feedback with the site manager. Thank you for taking time to leave us a review.
BetterMed at Regency was awesome. They were organized, observed Covid protocols and were friendly from start to finish.
By Cynthia T.
Friendly staff, organized clean location.
By Patient
Easy in and easy out and smooth in between!
By Lowell K.
Everyone was very pleasant & the office was very clean. I use to go to Patient First but my family and I will now be going to Better Med.
By Angela O.