Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
People in the front office were helpful and polite. I was seen after almost no wait. The PA was knowledgeable, friendly, and collaborative. She listened to my history, asked relevant questions throughout both my visits.
By Joel
Everything was handled good except for the3 hour wait. We had to wait in the car and my wife had just had a hip replacement and sitting was so hard on her .
By Patient
Response from BetterMed Urgent Care· Dec 29, 2020
Thank you for taking time to leave us feedback. We understand your frustration with the long wait time and will share your feedback with the site manager.
They didn't inform me there was an issue with my insurance until it was too late. They performed the wrong test on me initially so my body had to be penetrated unnecessarily an additional time.
By Patient
In and out...great job....
By Patient
Very helpful and caring.
By Patient
I came to this BetterMed twice for covid tests after an exposure. The staff was so friendly and explained everything very well to me. It calmed my nerves and I was happy to go back and recommended this BetterMed to all of my friends!
By Patient
Long waiting times are unacceptable. Dr was also rude . I rather smoke crack then go there again
By Patient
Response from BetterMed Urgent Care· Dec 29, 2020
Thank you for taking time to leave us feedback. We understand your frustration and will share your feedback with the site manager.
very thorough and efficient , Felt CDC guidelines were observed at all times. Good experience
By Patient
