Thank you
Thank you. Everyone was nice and professional
By Patient
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Thank you. Everyone was nice and professional
By Patient
Never rec’d test results, had to call 7 times to get results.
By Patient
Great service! The visit was quick and the staff was friendly.
By Patient
Not a good experience..... not everyone thats walks in the door for services has covid , but we are certainly treated that way.
By Patient
Response from BetterMed Urgent Care· Dec 29, 2020
Hi There, We are sorry to hear that you had a negative experience with us. We are doing our best to keep patient and staff safety during this pandemic top-of-mind. We appreciate your feedback and will share it with the site manager.
My husband and I have been here several times this year. I have always had such a positive experience. The front desk staff was very quick to get us in and into a room. We had very short wait times in the room. In and out in less than an hour. With no appointment. Drs, PAs, NPs and nurses are awesome and listen to your issues and take care of you not rushing you out the door. I highly recommend. Also my husband has VA insurance and they accept it, thats is how we found them (for any vets out there who don't want to drive a long distance for an urgent care visit) they also take Tricare so I was able to take my grandkids there for a COVID test.
By Wendy D.
I like that the Dr. took his time with me an explain everything with details and the nurse did the covid test and I didn’t feel any discomfort
By Patient
The staff was not helpful. I left.
By Patient
Response from BetterMed Urgent Care· Dec 29, 2020
We are sorry to hear that you had a negative experience with us. If you would like to share any additional feedback, please send us an email at [email protected].
This location is always super friendly and clean. They always have empathy and listen to any and all concerns. I always feel that I am treated with respect no matter my concern.
By Patient