Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
82 reviews
Better Lending LLC. NMLS 2085351Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a full-service mortgage lender with an easy and transparent process, with lower rates.We are committed to building customer relationships and are focused on listening to our customers to provide proactive guidance and counsel in a responsive, professional manner. We believe in conducting business with integrity, respect, honesty, privacy and in the highest ethical standards. We promise to truly care for our customers, as well as our fellow employees going the extra mile to recognize their successes and their needs. We expect each employee to be accountable for their actions and responsible in delivering exceptional service. We are passionate about our work and share energy and enthusiasm with our customers and co-workers. We encourage an environment that supports teamwork, collaboration and cooperation to do what is the very best for our customers and First Savings Bank.NMLS: 2085351
Better Lending LLC. NMLS 2085351 (betterlending.com) has 82 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 75 reviews with 5 stars · Clear filters
Kim Shackleford is the best loan officer I have ever worked with. She is upfront, honest, diligent and doesn't leave any stone unturned. This is why I called her when I was looking to refi for the second time. She understands the process and gets things done right. She isn't just looking to sell a loan she makes sure that it makes sense for you as well. Her assistant Nicole is also diligent and gets things done in a timely manner.
By Jean Y.
Trena did an excellent job. I also recommend a new client to her. Thank you so much!
By NADIA G.
Adam is awesome to deal with. Highly recommended. Will work with him again.
By Will S.
Kim Shackelford & Nicole Connors were amazing with refinancing my home in Colorado! They took the extra time and effort to examine the complexities of my current loan at the time. Within a day or two Better Lending offered a lower fixed rate with lower monthly payments. No matter what situation you find yourself in, please check out Better Lending. They will go above and beyond to find the best option(s) for your current situation. Thanks again Kim & Nicole!!!
By John M.
Adam was excellent. From the first call, he answered all my questions thourougly and clearly. He was able to break down the process in simple terms and compare it to other options I had on the table so that I was able to make an informed decision. Once I sent him the documents he needed, everything moved very quickly and I was able to close within 30 days. I am very happy with my new rate and monthly payment. I would highly suggest Better Lending to anyone looking to refinance without hassle.
By customer
Great reliable service provided. Kim, went above beyond the service presented. We had closing scheduled for the end of the month however Kim finished the deal a week early. Thanks so much for assisting with with get the house of my dreams.
By Williams R.
From the very beginning of the process until the last day, Dawson Moreau did an excellent job of communicating with us. He contacted us on a regular basis - - each week - - to keep us updated on the status of our home loan. He immediately notified us when additional documents were needed and let us know each time he received the requested documents. We were cautious about refinancing our home because we thought the entire process would be a nightmare, but Dawson made everything very simple and worry-free. It was a pleasure doing business with you. Thank you!
By Raymonia G.
I had the pleasure of working with Adam McCormick these past few weeks on a refinance. I had been dreading the process due to a poor past experience. This was not the case while working with Mr. McCormick. He immediately made me feel at ease explaining every step along the way, and what information I needed to gather. There were a few issues that came up along the way that were out of his control and wasn't anything that was directly related to anything he had done. Such instance was related to emails being sent from me, but were not going into his inbox. He dealt with this in a professional manner, and once he tracked down the problem, he thoroughly explained to me what was happening, and quickly resolved the issue. I can see how this can be very frustrating, but he was patient during his efforts to find out what was going on. I never felt like I was being left out of what was happening during this whole refinance process. He checked in with me very often, and kept me informed of where things were at. This was very comforting as I felt I wasn't going through this alone, and had a personal guide to help me along the way. My overall experience working with Adam was outstanding, and I am going to reccomended him to my friends and family.
By Robert S.
