Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
407 reviews
Better ImpactSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Better Impact (betterimpact.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 334 reviews with 5 stars · Clear filters
I like how willing you are to make changes according to users suggestions.
By Meghan H.
Response from Better Impact· Feb 21, 2018
Thanks Meghan! We can't do it all but we love how the user suggestions help us prioritize.
I've used many volunteer software's in my 28 years as a Manager, Volunteer Resources, absolutely love better impact. I'm still underutilizing it's capabilities though but...they offer tons of resources and ways to help you. This software frees up so much time for our profession...affording us opportunities to do the big picture thinking, strategic planning, etc.!
By Charmaine Cades - Children's A.
Response from Better Impact· Jan 25, 2018
Thanks for sharing this Charmaine. Let us know whenever you want to push the envelope a little to get more out of the software.
Can't get enough of the features and abilities that the Better Impact software allows for our volunteer program. The regular updates and quick, efficient service I've experienced through the chat feature is fantastic. Keep up the great work and I look forward to many upgrades of 2018!
By Blair B.
Response from Better Impact· Jan 11, 2018
Great software is never finished! Thanks for chiming in here Blair.
I love making a difference!!!!
By Lori W.
Response from Better Impact· Jan 10, 2018
So do we Lori! And we're happy to being doing it along side of you.
Thank you, Tony and company! You have been wonderful, and responsive to the needs of the volunteer community! I enjoy our partnership, and look forward to many more exciting years together! Cheers! Chad Carpenter Director of Operations & Events Washington Center for the Performing Arts
By Chad
Response from Better Impact· Nov 2, 2017
You're welcome Chad! And thank you for all the times you share your experience with others.
Amazing Product! They are always there to help!
By Justin S.
Response from Better Impact· Nov 2, 2017
Thanks Justin. We LOVE to help!
This software is amazing! Although I have been using this software only for a short while, I am so impressed by the product and the customer service. There have been several updates since I started using this software and they continue to improve the functionality. Andy, thank you for your constant support and availability to explain the simple and complicated questions, it is very much appreciated! One of the best products I’ve ever used and some of the BEST people to work with!! THANK YOU.
By Roshini R.
Response from Better Impact· Sep 13, 2017
Thank you for sharing your experiences Roshini. I consider myself quite fortunate to get to work with the people that make up the Better Impact team. (Tony Goodrow, Better Impact CEO)
This software is getting better and better! I remember using it back in V3 and the look-and-feel of that version. There is a huge difference between V3 and V4... I'm so amazed with all the functionalities in V4 and can't wait to see how the software evolves. The company is very responsive to suggestions and always happy to work with me/other users. Excellent customer service and I'm very happy that our organization chose Better Impact. Thanks as always for all the support the team provides - you all ROCK!
By Melvin
Response from Better Impact· Sep 12, 2017
Hey Melvin - Thanks for posting this. You make me want to dig up some screen shots of version (lol). In late October we'll be rocking musically too when the Better Impact Band makes its event debut!
