BetterHelpReviews of betterhelp.com

Kelly is super kind, understanding, and just a joy to talk to. She has extremely warm, down-to-earth energy, and I have benefited tremendously from being able to video chat & message with her (her messages are always very thoughtful and reflective). I have felt myself lifted out of depression and I am now able to experience my life in a more even keeled manner, as opposed to large up-and-down fluctuations. Kelly has a wealth of tools at her disposal, but she does not push anything on you – you can go at your own pace.

My counselor has been so helpful in the short time that I’ve had her. I’m so surprised that an online counselor would be so helpful but being able to talk with her everyday between sessions has helped me so much. I would recommend BetterHelp to anyone, especially if you’re too worried about speaking in person to a counselor.

Better Help is awesome. For anyone who doesnt have the time to sit in an office this is your go to place.

A great online therapy service. It's easy to use, with access to qualified specialists, at a fraction of the face-to-face traditional counseling. You can message all the time, and have a limited 30 min video chat session per week. It works great for me.

Better Help is a great tool for someone not quite sure of the counseling process. It is a convenient way to receive help anywhere. My counselor, Wendy, is so personable and experienced! She truly listens and cares.

I have recommended betterhelp.com to friends and will continue to do so. The platform clearly offers more FLEXIBILITY including the options of written messages, video, and/or phone. For friends with social anxiety, this has been a huge benefit / of compelling value. For people with AD/HD, the messaging component is also very helping for quick check-ins without blocking off a lot of time. I definitely value the CONVENIENCE of the platform. Relative to traditional therapy / counseling where one is required to schedule weeks in advance and maintain a consistent appointment time that is often inconvenient (e.g. during business hours, requiring significant time to commute to/from), better help is SO much, well... better! No commuting, booking within 48 hours, and messaging anytime. I've also had experiences prior to betterhelp.com where I met with a therapist / counselor with whom I just didn't "jive" off-the-bat... but there was no feedback loop. No free trial to see if there was a good fit. And more often than not, that counselor / therapist was the only person with whom I interacted; there was no manager, no customer service, or even a cursory attempt to ask "is this a good fit for you?". Plus, when you're relegated to an in-person meeting, proximity is extremely limiting to the services that can be offered. Betterhelp.com on the other hand has semi-regular ratings / surveys for the counselor (where there are comments section that are both blind and for the counselor). I've been extremely happy with my counselor so I haven't had any experiences that would 'test' their customer service response with regard to therapy issues but based on their feedback / response with general inquiries, I trust it to be extremely helpful. And I would trust betterhelp.com to match me with someone else if I didn't mesh well with my therapist. The platform is both HIPPA compliant and extremely easy / INTUITIVE to use. I've used both the phone app and computer. I've used both the messaging and video / audio. I only ever had one issue with the platform being down. It was fixed in <24 hours and when I emailed better help's customer support, they added several free days to my subscription. The way I've approached therapy with betterhelp.com has been to do more-or-less have weekly video chats in conjunction with messaging. I've personally found that the using the messaging as a supplement to be extremely helpful to therapy and demonstrate that betterhelp.com's platform creates more VALUE.Value is also created not only by one-on-one therapy but also special topics webinars that are available / included (I haven't watched any yet but have seen several of interest and just not prioritized). For context, I will say that I used betterhelp.com for counseling / therapy---not so much diagnosis. I have used betterhelp.com longer than any other therapist (in a good way... I had quit other in-person therapists when I thought there services were too expensive for the results / support they were providing). I am happy to say that the difference between when I started using betterhelp.com and now are clearly noticeable and I'm well on my way to achieving the results and goals I set forth when I decided to seek therapy. The only area for improvement that I can think of is to get my state to allow this online platform to be covered by insurance!

My counselor has been extremely helpful, my depression and anxiety has improved already, and I'm getting the tools to better deal with things when I feel down. Highly recommend.

You have to choose the good counselor, be a patient until you get used to it. Betterhelp has a very good platform, very clear and simple, all what you need is there, their customer service is also receptive and the price is worth it, what you will gain is priceless.