Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
I had been looking for counseling for a while but did not know where to start. BetterHelp is such a convenient way to find a therapist as it is all online. I thought it would be weird having therapy over the internet but it is easy to talk and the added bonus is you do not have to leave your home!
By Amber M.
The first match I had was perfect, I'm honestly so happy I found BetterHelp, this company really wants to help! They matched me with Dr. Irina Fredericks and it is the first time of my life I actually have a connection that good with a counsellor. It is really worth the price for sure if you are serious about improving your mental health.
By Yann C.
Great Services provided. Do your research on the different counselors and chose the one that you may think will fit with what you are looking for. Also the different outlets provided to ensure you have contact with your counselor is very beneficial.
By Mickeal R.
BetterHelp has really been such a big help to me. BetterHelp's easy-to-access online platform has made getting in touch and reaching out for help so much easier, something which can really make a difference to those who either don't have the resources to go for counseling in their area or for those who find more comfort in seeking help from their own personal space. The counselors seem to be professional and knowledgeable, and I am confident in their ability to help those in need.
By Jelena D.
I was hesitant about doing therapy in any format, I was just afraid of what would come out. Let me tell you my decision to go with BetterHelp, and believe me I did my research, was the best decision I have made in a long time. My Therapist Karen has been amazing and has touched on many issues I have been having. I am so blessed to have her and BetterHelp on my side.
By Donna K.
Better Help gave me an awesome option to talk to a professional when I needed it most. My therapist is polite, friendly, and helpful, asks questions that help me move through my concerns, and responds/reaches out multiple times a week to check in. We are able to write and have phone calls, and I like the format of the website for journaling and worksheets that my counselor sends. I would recommend it to anyone, especially those who live in an area without a lot of resources, like myself.
By Cheryl Joan A.
I love BetterHelp. Having the ability to send a message at any time to my counselor is one of the reasons I decided on BetterHelp. I recently got married, and with the stress of that I was sending four or five messages a day, and my counselor always took the time to address concerns in each of them. It's a wonderful resource for people with busy schedules.
By Cherie S.
I have enjoyed this much more than traditional therapy.I can contact my therapist at any time of the day and she always responds in a timely manner. I feel listened to, validated, and challenged to keep growing.
By Char
