Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
BetterHelp is an amazing resource for people that need affordable counseling. I like to think of it as a journal that responds to you. It's an amazing way to deal with what's on your mind or what you've been struggling with in a safe place with guided professional help.
By Alyssa M.
BetterHelp is amazing, I was a little apprehensive at first but after signing up and being assigned a counselor based on my specific needs and wants I wouldn't use normal counseling again. I can send messages as often or as little as I like and can do live options as well. Counselors respond quickly to messages and the live options are just like going to an office without the travel. BetterHelp is cheaper than a regular office visit but offers a whole lot more, absolutely reccomend to anyone experiencing a need to talk to someone.
By Jesse R.
Best experience ever.
By Antartis X.
Better Help has been a great help in this difficult time.
By Trevor C.
An amazing counselling app/website by far. Pair you with the right counsellor based on the help you need. There are many forms of communication and every counsellor allows you to communicate with whatever method is good for you. Counsellor's also work around times that you can be available which is awesome for those who don't have set work hours, or work various time slots throughout the week. This app is very useful if you don't want to do the traditional counselling method which is seeing a therapist in person. All of the counsellors on this app/website are certified and approved and they are wonderful. Their specialities range so you can seek any type of counselling on here. 110% recommend to anyone who is skeptic about this or is just seeking a different method of counselling.
By Tanya L.
Better help has been great! They matched me with a very helpful counselor right out of gate. I'm grateful for this service and his service. Better help is great at appointment reminders and letting me know if I have a message from my counselor.
By Andy L.
Best option and I love this service. It saved my life.
By Deborah D.
Excellent service!
By Alessandra A.
