Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
The best form of therapy! BetterHelp did such a great job matching me with my counselor. I have had seen many counselors in my life and the one I found through better help has been the best fit. The platform is easy to use and makes counseling incredibly convenient.
By Rachel L.
I was hesitant about virtual counseling but also knew that I needed to begin the journey. I stepped out on faith and discovered betterhelp.com. The whole sign up process was smooth and the assignment of my counselor was easy. I enjoy the groupinars that are offered and the abilitiy to message my counselor as I need to. I do not regret my decision to join betterhelp!
By N
BetterHelp has made counseling something that fits into my life. I love that I can always check-in with my counselor by sending a message when it works for me, and always get thoughtful and helpful responses. I needed a safe place to process and grow, and my counselor has certainly provided that. Because I pay for a period of time, not per session, the pressure is off to ‘make the most’ of a timed session. It might not be right for me forever, but BetterHelp fits into my life and gives me access to support I needed but didn’t have access to.
By Stephanie
Jessica has been very thoughtful and helpful in helping me feel more in control and happy in my life. Thank you
By Deb B.
Absolutely brilliant! My counsellor is Juan and he is so professional and really good at giving advice and listening! Couldn’t ask for any better support and it’s much cheaper than private counselling and quicker to access than nhs couselling!
By Caoimhe O.
This is a great platform that makes it extremely convenient to find a therapist on your terms, that works for you, that works for your schedule. Whether it's video, voice, or text...there's something for everyone here. Change counselors as many times as you want until you find the right one for you!
By Elon Z.
This was my first time experiencing therapy. I was nervous about it at first but BetterHelp turned out to be such a great resource. I didn't have the money to pay for therapy through my insurance and BetterHelp also offered me a discounted price based on my income level. This right off the bat was really nice. My counselor was matched with me based on my answers to the quiz you first take when you sign up and she was a great fit! She definitely had the skills needed to help me. I am very happy that I decided to get help at BetterHelp.
By Deanna D.
Better Help is such a great platform. Everything has been so easy. I like the fact that they let you do a test video before seeing your counselor. It helps getting out all the technical difficulties out of the way. I also feel like my counselor was a perfect match. I have established some goals that I working towards. It feels great to be able to just let it all out and work through whatever you are going through. I definitely recommend Better Help!
By Martha
