Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
At first I was skeptical of only having 30 minute sessions with my therapist, but it has turned out to be very convenient! Plus, I can message my therapist at any time if I feel overwhelmed or have a quick question. I'm really thankful for who I was paired with and have felt a real sense of personal growth.
By Rebecca L.
My experiences with my Better Help counselor have been amazing. She is very intuitive, kind, but most importantly unbiased which helps me understand all sides of a situation. I don't know what I would do without my sessions.
By Chris C.
So far I have been pleased with this service. It's so nice to be able to speak with a counselor in the comfort of my own home. Life is busy and periodically my counselor has checked in with me just to remind me she is there for me. I definitely recommend this service. We all need someone to talk to sometimes.
By Heather D.
Initially, through Betterhelp I was matched with a counselor that wasn't a fit for me. Although that was a little disappointing, I was able to switch counselors easily and my next was the perfect match. (Well, as perfect as a therapist could be for you.) It's helpful to have the ability to message my therapist between sessions, as well as the video sessions themselves. This is my first time with online therapy, but with everything going on in the outside world, I'm very happy to have this resource available to me.
By Rebecca O.
I would have never done something like this....but i'm so glad that I did. I am going through a painful period in my life and having the groupinars, journal and counseling resources have made this time "do-able". I always saw this as some sort of weakness, but honestly, I feel so much mentally better. I'm able to sort through feelings and get some objective help to get beyond my divorce and move forward. It's worth it, i'm a hard critic and I am so glad I tried this for me!
By Regina Mansfield D.
BetterHelp is a great platform for anyone and everyone! When you first join, you can individualize what you are looking for personally and in a therapist. It matches you with a therapist based on your wants and needs, and then you can begin your sessions. The therapist I matched with is exactly what I was looking for; she has helped me in so many aspects of my life over the past 5 months. Therapy is for everyone who wants to have personal growth; my therapist through BetterHelp has helped me grow, and I have confidence that she will help me continue to even more in the future!
By Kayla C.
Better help has really helped me with navigating the difficulties of finding a reliable therapist. It is also affordable! I am so glad to have this resource as it just helped me when i needed it the most!
By Eniola A.
The app is great
By J A.
