Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
This site and app is easy to use, informative and reminder consistency of your appointments. I’ve been with one counselor since the start. She’s been great. Got a response quickly when made it urgent and when I need the help feels like it’s always available.
By Lorrie S.
I really love better help! They hooked me up with the perfect therapist for me. I can text, use the phone, or have a video call with my therapist. She gives lots of options for scheduling. She has experience in all my issues. I look forward to my sessions!
By Jenna B.
Having a therapist that you are able to essentially text with during the week for someone who is very busy and doesn’t always have time for regularly scheduled video meets, or even less, in person visits, is so so helpful and helps give strategies throughout the week.
By Ploeg
The idea of the app itself is very powerful. The therapists are very friendly, and know what they’re doing. If they don’t have a right away answer. They’ll look up the answer for you. This how you build trust! I do recommend the app and i’m very thankful for it!
By Ali
This platform makes it easy and affordable to find help. While you still have to try several therapists to find a ‘fit’ , Better Help give you that flexibility which is key in building this therapeutic relationship
By Christine G.
BetterHelp provides an accessible and flexible way to connect with licensed therapists, especially for people who need options beyond traditional in-office care. The platform makes it easy to get started, communicate securely, and schedule sessions in a way that fits real-life demands. What I’ve appreciated most is the ability to work with a qualified, professional therapist while having the convenience of online access. The matching process, messaging features, and session formats offer flexibility that can be especially helpful during periods of transition or stress. Like any large platform, the experience depends a lot on the individual therapist match, but BetterHelp offers tools and options that allow users to advocate for their needs and make adjustments if necessary. Overall, it’s a valuable resource for people seeking therapy in a more accessible and modern format.
By C Cobb A.
Easy to use app to schedule and talk to a therapist. The therapist I found based on my needs. You have to try several therapists to find the right fit
By Victor
The best place to get therapy!! Start today it’s worth it !!
By Alexis
