BetterHelpReviews of betterhelp.com

It says you can reach out to therapist at anytime but the truth is something else what you pay per week is just to set up one online meeting with a therapist 🤷🏻‍♀️

They’re launching a business by preying on the most vulnerable folks. Their adds speak so highly of what they do but when it’s all said and done this is a business venture that will gladly get you to sign up KNOWING they don’t accept your insurance and then send you a full price bill.

The therapist was terrible. She wanted to spend 2 if not 3 sessions going over my whole past. You only get 4 sessions in a block for a ridiculous price. I told her I didn’t need to go over my history. Somewhat up-themselves as if they know you better than you know yourself. The sessions I had I wanted refunded because she was honestly useless. I just kept getting told I could change therapist but they would then want to waste 2 sessions talking about my past. It was one issue, which was current, that I wanted to talk about. Ended up figuring it out myself. I’m still waiting for my money back. Don’t bother with Betterhelp: useless. RESPONSE TO BETTERHELP: I’ve sent my details. I await the refund. I’ll update here when I get it.

I have paid for 12 sessions and only had 9 i arranged wirth my therapist to do 3 more sessions till the end of october the subscription renews tomorrow so I planned to cancel the subscription so I didnt pay another subscription for sessions I wont use. Immediately I cancelled they cancelled the 2 sessions booked as there was no option to book beyond those dates. I have paid £195 for 3 sessions I havent had its another subscription scam.

I would give a 0 if I could. Very scammy for a company that promotes helping. Instead they disguise themselves with giving you a deal for one session then charge your card week for other sessions that you didn’t sign up for. Beware!!!!!

I wanted to love the outcome of my experience, but BetterHelp is not designed for everyone, certainly not me. I don’t want to say my experience is unique, but I’m dealing with aging parents and complex set of problems with getting my family into care. I’ve tried this service a few times, and for one reason or another the counselors and I couldn’t connect. One did connect and had a single session, then his ring (I assume it was his ring light) fell on his computer and this caused a fire, and he cancelled my appointment within hours of the appointment. BetterHelp should have the same canceling policies for customers and providers, but they don’t. I did get offered credits, but I don’t want damn credits, I wanted help. Based on my experience, I simply cannot recommend this organization. I certainly didn’t have any luck, and I felt left “high and dry.” The customer care team was responsive and they tried to connect me, or rather have me connect with another counselor. I looked, but not of their cadre looked like a compatible fit. I’m simply utterly disgusted with this service and I thought there would be more resources, more connection, and feedback. The only feedback I got was after my session. In a way, I feel the TV ads and ads on NPR are misleading. BetterHelp portrays a system that has more access to care than they really do. I put days into my journal, and i expected some feedback from the homework assignment I was given. Instead, I’m sorry my computer “burned up.”

Please do not pay for your mental health conditions these companies are out to exploit u and profit from u! See your GP to refer to to a mental health nurse if you have a good GP they will help and support you! There is free courses and help like " Hope" a course which is supported by GPs and the NHS which is absolutely free its called HOPE program ( Google it) it's a amazing course and helped me when I lost my 3 year old daughter. But please don't use these so called companies which are just there for one thing to exploit u and make monies to line their pockets they are only interested in making money they even get YouTubers to sponsor them to make more money ! It's a warning that you don't have to pay nothing to get support for your mental health

I was rejected from getting health insurance solely for the reason of using Betterhelp. Not because I had physical or mental issues, literally just for being in betterhelp, the insurance company determined that I had pre-existing mental health symptoms and I was denied. So if you're planning to apply for insurance, I highly recommend to not use betterhelp, as they can look into your past history if you've used it even if you aren't using it actively now. If I've known this would be the case, I'd never use Betterhelp. I was just using it to chat with daily life stuff, the topics we'd go over was never remotely even related to severe mental health conditions like depression. I've explained this to betterhelp hoping they could help me prove the above to the insurance company, or at least assist me with the matter, but they did not. All they did was tell me they couldn't do anything and that I had to figure it out with the insurance company myself. So for all the reasons mentioned here, I really highly recommend against betterhelp since not being able to get health insurance is a pretty big deal.