Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
It’s an easy simple process of finding a therapist. I was able to request exactly what I wanted and received just that. This is my second time using BetterHelp and obviously due to the great first experience. Quality therapist nonetheless!
By Tujuana H.
Very helpful and so professional Easy to use
By Sakhr A.
Better help has been my go-to tool in the last two years. I have been having amazing experiences with my therapists. They offer great advice, active listening, and great resources. I already referred a few of my friends to the platform. I want to say special thank you to the customer support for better help, they are always helpful, kind and offering solutions to the problem, and ready to listen. I also enjoy the journal and webinars feature. Better help is a great find for me!
By Olga OZ C.
certified genuine helpful kind therapists very kind company as well they help as much as they can if you need it. I love it.
By Johnay F.
My experience was great because my therapist is strong, competent and so very sweet. I enjoyed engaging with her about my personal life. Better Help has allowed me to regain my life with affordable, phenomenal care.
By Candis J.
BetterHelp makes getting therapy convenient and affordable. I am thankful to have found this service and I couldn't have found a better therapist. I feel more grounded and supported that I have in a long time.
By Michal
The app is very easy to use and the accessibility is great. I wish that you were contracted with my insurance though. I've had to discontinue therapy due to cost, even with a discounted rate. No fault to the company, just hard financial situation.
By Jen D.
Better help matched me with a great therapist. The entire process was very easy, all forms are user friendly. I was connected with a therapist and followed up with very timely.
By MS
