Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
Great app. It matched me from the 1st time with a great therapist and after only 2-3 months I feel like a different person and huge improvement. I had chronic depression for over 4 years and even though I don't feel in perfect shape, it definitely is a huuuuuge improvement. Definitely recommend!
By valentin
I found my therapist a few months back and endear her. Shes the first one I got with better help and I cant imagine having to find another. They had a small error with the phone system once and they made it up for me and more. I also got one person to sign up and better help gave me credit and i got like 3 free visits from that. I sincerely love better help, in all actuality its my therapist the thing is better help is a great company
By Ryan Adams F.
Therapist is great, really easy to speak to. Was apprehensive about using this service, but now I wish I’d done it sooner.
By STEPH
It’s been two weeks, I feel supported and that I have someone who can listen and understand without judging
By Dee
BetterHelp makes it super easy to find the mental help you need. Choose what issues you need to tackle and there are many qualified therapists to choose from. You will feel heard and get the help you need immediately. You can text, video call, or have a phone call with your therapist. This makes it convenient when I don't have an appointment but I need to reach out for help in between appointments. If you think money is an issue BetterHelp takes care of that as well with financial aid options. There is no reason not to get the help you need and no reason to be ashamed!
By Melanie B.
Using BetterHelp has been an awesome experience for me. I was quickly matched to a therapist who really understands me, and BetterHelp makes it easy for me to contact her between sessions when I need to. She has been able to help me get through bad times more easily and appreciate the good times more. I highly recommend BetterHelp to anyone who's interested in trying out therapy!
By Kristin S.
Better Help is a safe place where you discover that you are truly not alone. I enjoy the group session and the classes along with my weekly one on one sessions with my personal therapist.
By TA
A friend recommended me a Better Help when I was going through difficult times. Therapy is never cheap but it’s so needed, so helpful and so important. It’s an investment in your well-being and happiness. The good thing is that Better Help is more affordable than traditional therapy, that’s why I was able to try therapy for the first time with Better Help. You can choose your therapist and also have an access to unlimited group sessions on variety of topics! You can fit sessions into your schedule, many available time slots! Also if you are busy like me, it’s convenient to do it from home! I’ve had 3 sessions with my therapist now and have enjoyed it, hopping to commit a long term to work on myself and to improve my life overall. Definitely would recommend to try Better Help if you going through tough times or if you just want to grow and learn more about yourself!
By Angelina P.
