Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
My therapist first and foremost. The capability of virtual appointment and convenience is a huge deal. I don't feel like I'm not getting the full experience because it's virtual I think that it makes it so easy an accessible and feels less of inconvenience and more of tremendous opportunity to those who struggle to make it to inperson appointments
By Kimmy K.
Heather is incredible. I truly appreciate her for attending to my concerns and needs.
By Naomi A.
BetterHelp is a very safe platform to seek professional and friendly support for anyone facing personal challenges. Using BetterHelp services for individual therapy and learning from different therapy classes- made me more aware and better equipped to handle my personal challenges with clarity wisdom and hope. Special thanks to my personal therapist and to the management team that would try their best to support .
By Piyu
Subscriber since October 2022. I have had an exceptional experience with my 1-on-1 therapist as well as in the groups I have participated in and also find the classes beneficial, especially that I can access them via recording at a later date.
By Mary
I was initially wary of online based therapy but decided to give Better help a shot. It was hard enough trying to find a therapist who wasn't completely booked for years, and the Pandemic made it so much worse. BetterHelp turned out wonderfully for me! I found TWO great therapists that were both exactly what I needed at the time.
By Karla F.
My therapist has given me some helpful guidance as I work through my issue. I've sent her messages in between sessions, and she always responds the same day. I didn't think I could afford a therapist, but BetterHelp is so reasonably priced and such a good value that I'm able to get the help I needed. I'm very pleased.
By Sheryl S.
BetterHelp connected me with an amazing therapist that has helped me deal with personal issues related to an abusive relationship that’s lasted for decades. I’m finally making decisions that are better for me and my children and can actually envision a happy life in my future.
By Gwen D.
Honestly, this is my second therapist. I needed someone who is willing to help with my trauma and CPTSD from my childhood. I love my therapist so much. She sends me homework, video calls and even helps me with my after hours questions/ concerns. Group therapy is great as well. I suffer from social anxiety and these sessions made me feel comfortable. BetterHelp is the future of therapy and I’m excited to see it grow
By Ella D.
