Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
Better help made a huge difference in my life. Having to travel a lot for work I don’t always find time for therapy and with better help I can do it from literally anywhere. My therapist match was perfect from the first attempt and I’ve never felt better.
By Darya W.
Easy to navigate, and very helpful for beginners. Therapy should always be THIS easy and accessible.
By Natalie
I have been matched with a great therapist. I sent an email asking questions about how to makeup a missed session due to being on vacation. The customer service was helpful. I've been pleased with the service I received.
By Cindy M.
This service is fantastic. You go through a some questions to ensure that you are matched with a suitable therapist to meet your needs and expectations. There are various options too so it can be via messages rather that video call if that would make you more comfortable. Various times available to suit your needs.It's so much more accessible that traditional therapy appointments.
By Emily T.
I’ve always been hesitant about starting therapy because of the stigma surrounding it. The fact that I needed it didn’t matter to me as much because most of us think “who cares about me?”. It’s a great tool for those who want to do therapy discreetly in the comfort of your own home. I’ve changed therapists once and loved both. Just found one that is a better fit for my needs. They offer group therapy for many different topics at different times as well. It’s cheaper than paying to see a therapist in person, too. I wish I started it sooner. I can’t wait to see the old me again. The happy me and I have complete faith in this app/my therapist to help me get there.
By Marquita
Firstable, I found a great therapist. I love her. Secondable the app has a journal and everything you write down on it can be shared with your therapist. And thirdable you have classes (optionals of course) where professionals explain a lot of topics related with mental health.
By Mauro C.
BetterHelp matched me first time with a therapist who was a great fit. The platform is really easy to use and effective and means you get the most out of the experience at all times. Highly recommend!
By Sarah F.
It's really been helping me with my past trauma.
By Kaylee H.
