BetterHelpReviews of betterhelp.com

I told them I was a student, low income, and affected by the corona virus, and their reduced rate was enough to buy a new car. I'm sorry but if it comes to getting therapy or buying a new car, I think I could have more help with a car.

I worked with a counselor named Becky Levinson. She made no effort to understand me or my situation and insulted me multiple times. She is not open to collaboration with clients. She is rude, disrespectful and unhelpful. She openly makes herself a priority and makes few suggestions on how to improve your life.

I have never had therapy before and it took a lot for me to reach out. At first it’s going great, I got a response right away and she even checked in when I didn’t respond. But the rates are a bit steep for a service that I’ve never tried before and I’m unsure if it’ll work for me. So I didn’t pursue it. I received an email from someone from the site for a seven day free trial. Great. So I went back to take advantage of it. I asked for a change in councillor because I wanted someone else to talk to, which they said is easy to do. So once more, I reached out and poured my troubles in my introduction. Despite being one of the ones listed for me, the second councillor said that I’m out of her jurisdiction, whatever that means. At this point, I am tired. I’m done. I tried to quit, and once more they offered me another free trial if I chose another councillor, so I did. Desperate for someone to at least give me a direction, I did. This time the councillor took four days to reply to me and by that point, I’m through. This site has just honestly left me to believe that help for mental health is only for people who can afford it. Since I’m not in that bracket, I sincerely feel like an idiot for trying to open myself up about and reaching out for help.

Basically a scam. They're monetizing on people who can' t afford real counselling. I tried to work with 2 different counsellors : they only give you links to external websites, videos and podcasts. They suggest you books but when you ask them to sum up the concept and do their job giving advice, they don' t. My last therpaist literally said that the price of what i am paying doesn' t worth her time to do a more elaborated analysis or job. UNPROFESSIONAL

The therapists on this site are horrible. They provide template responses to questions that are not personalized to the individual at all. The reason for this is likely because it reduces costs (time to treat and number of therapists). Shame on Betterhelp for exploiting those in need of mental help.

I suscribed to them, but decided to no use it. Still, they charge me the whole month without giving me access to councelor. The customer service is not helpfull at all

The first counselor that matched with me obviously disregarded my preferences and counseling needs. Background and expertise were not compatible with what I stated my needs and wants were. The second counselor had a PhD, asked me a question, I responded and wanted to know the reasoning behind the question (even pitched my own possible explanation), was told "No.", then the counselor repeated what I had given as my explanation. So, "Yes." should have been the correct response. Obviously trying to juggle lots of clients and not really paying attention to what I said. Very sad to treat clients/patients that way when it defeats the whole purpose of the platform.

Completely disregarded my counselor preferences multiple times despite clear boundaries. Utter disgrace of a service.