Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
Calm, respectful, supportive counselling! The environment created via zoom call is comforting and soothing. They listen, respond and question in a family way. I love and look forward to my session with Natalie every week!
By Thalassa M.
Having access to mental health professionals at a reasonable cost makes BetterHelp a truly innovative and impactful organization! I live in a very remote area and was having a difficult time finding a therapist who I could easily speak to and had the tools to help me. I have been able to get help at any time by someone who is a professional and has the experience and tools to truly support me. Its an incredible resource that has helped me tremendously. They have a customer for life ...
By Lucia P.
Great platform for therapy, not too expensive.Staff are matched for your needs and flexible with times. I feel so calm after a session with my therapist.
By Miss Cristol G.
Over the years, I have worked with several therapists. However, my BetterHelp therapist had insights that no other came close to and I feel like there is light at the end of the tunnel. She's professional yet I know she cares. I highly recommend BetterHelp to anyone and have recommended it to my friends already.
By Anita
Better help really takes the word HELP to heart. It’s convenient, easy to sign up and available by a push of a couple of buttons. My therapist was a match in the first shot! I felt safe to talk and like I could be open. We discussed some underlining issues and I was able to process from a different point of view. Take the first step and sign up. You won’t regret the helping hand.
By Kimberly C.
The therapist I got was a perfect match, and I got some very very helpful life changing tips to my problems
By NekoMecha
I have been using BetterHelp for many years and I have had a good experience thus far. While it did take a couple of tries to find a therapist I vibed with, but once I did the difference in myself and my mindset has been incredible. I do recommend this service to those who need access to a therapist. Just make sure to be mindful that if the first therapist doesn’t work you can find someone else!
By Ana G.
As someone who has tried more than one therapist, but was new to the whole thing, I can say that one of the things I love about BetterHelp is the questionnaire at the beginning of the process. It helped me clarify what I was looking for and helped me be matched with an actually great fit for me. The support, guidance and care has been invaluable and I cannot recommend it enough.
By Melinda W.
