Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
BetterHelp is a must! BetterHelp is definitely serving its purpose to provide an opportunity to talk to a certified therapist without leaving the your home. The quality of service has been excellent. Its affordable, too. Thank you BetterHelp!
By Chae C.
My counselor (Nancy) has helped me to heal and become aware of my reactionary responses and how to assess, manage and control my emotions when toxic (conflict, chaotic) people want to place me in their F.O.G. (Fear, Obligation and Guilt) traps to affect and control me! These sessions have helped me to love those that are hurt themselves and have the power to control my environment and embrace limits, while giving others grace to be responsible for their own emotional health and well being!
By Jeffrey M.
Better help is a great platform. I am very appreciative of my therapist. She does a wonderful job listening and guiding me. The app is so wonderfully easy to use. It even sends me reminders about upcoming sessions. I did not click with the first therapist I got, but changing was super easy. I love this platform. Every aspect is super easy to navigate.
By Margaret-Anne
My therapist is trustworthy and listens well. She also helps me look at situations from different perspectives. The BetterHelp team has also been efficient and responds to me well and understands my concerns
By Sana
I started using this app during a very difficult and transcendental moment in my life, I found this service online and after doing a questioner. Better help pair me with several psychotherapist and I choose one. The process was very smooth and easy. My therapist is always on point, kind, and have allows me to see different perspectives on things I never thought about. I am able to talk about my trauma and my feelings, experiences. I will continue to work with her until my goals are achieved.
By Consumer
Better help is simply amazing! Amazing people and amazing support system! I highly recommend them!
By Byron Smith J.
Honestly getting into a therapy session locally is so difficult and the wait is so long. I needed help immediately and better hell connected me to someone quickly. I can stay home and not worry about getting dressed and driving somewhere for an appointment and honestly I think better help is less expensive than seeing a therapist in town. I highly recommend better help.
By Hiralda H.
What a great experience I had experienced, from start to finish BetterHelp did everything right in my books. I could not understand how they got me the help I needed in such short time and it help me so so much!
By John
