Really wish sessions were longer it's…
Really wish sessions were longer it's hard to get everything I need out of 45 mins
By Ben
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 491 reviews with 4 stars · Clear filters
Really wish sessions were longer it's hard to get everything I need out of 45 mins
By Ben
Great experience. 8/10 would recommend. 8 only because of how expensive the monthly charge is
By Bella D.
Therapist was exactly what I needed, automatic billing was a little confusing and annoying at times but the help services was quick to respond and sorted out my issue in no time.
By Oa
I really like my therapist and she is a good match for me. I really like that I can do the therapy over the phone without worrying about video conferencing. It makes things very easy for me. My therapist is also very flexible with her time, making therapy useful and not just a burden
By Elizabeth W.
The entire process of finding a therapist is easy, the better help company did the hard work for me, so I saved a lot of time and effort. My therapist is great, the on-line model alows me to find time for my therapy even thougt I'm busy, overloaded with work and stress. It is helping me a lot. In case of technical issues the customer service has answered my e-mail in a timely manner.
By Justyna
I think it's a good and affordable option. I was able to find a good therapist there that made me feel confortable and undertood.
By Mary S.
While the app is really useful to get a therapist, I feel the only thing it’s missing is the ability to use insurance, since it’s really expensive and not having the option to use health insurance is really affecting me in if I should keep going with it or not
By PamPam
BetterHelp is great. It has helped me get access to the mental health care I need. My only critique about it is that it has a lot of mediocre therapists and it took some time to find the right one, but I finally did, and will be continuing on this platform as long as my therapist is here.
By Taylor T.