Better Flood Insruance - Your Flood Nerd®Reviews of betterflood.com

My flood insurance policy that renewed this year increased a lot. I called and they got me new quotes, but they were very expensive. I ended up getting a new policy through statefarm. They knew from the beginning that I was going to change policies. They never informed me that if I canceled my policy and went with a different agency that they withheld 25% of the premium plus the one month the policy was in effect. They charged my mortgage company a little over 2,500 dollars and are only refunding a little over 1,700. I will not be recommending them anymore.

Couldn't be worse, called, no answer, "leave a message and we'll get back to you within 4 business hours", 6 weeks later, 4 emails and app 12 phone calls leaving messages the latter more urgent than prior because my bank is going to triple my cost if I don't secure flood insurance asap and still nothing, gave up, went to insurox and got a much better quote anyway so thank God!! I can only assume they cannot handle the volume and likely are inundated by the recent catastrophe but could at least change their voicemail to reflect.