Good service and prompt
Good service and prompt
By Adah T.
Response from Better2Know· Jun 1, 2020
Dear Adah, Thank you for taking the time to review us. We were happy to help you!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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756 reviews
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Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
Good service and prompt
By Adah T.
Response from Better2Know· Jun 1, 2020
Dear Adah, Thank you for taking the time to review us. We were happy to help you!
Test arrived quickly, instructions easy to follow and results also quick.
By Matthew W.
Response from Better2Know· May 31, 2020
Thank you Matthew, we appreciate you taking the time to review us.
Royal Mail was slow however better2know were efficient and helpful
By Paul
Response from Better2Know· May 30, 2020
Thank you for your review Paul.
Better2Know supply an excellent, extremely fast service. My test results were ready on the day after I posted my sample, and I got an email at around 22:00 that evening telling me they were ready. There are a lot of companies out there offering Covid-19 tests, and it is difficult deciding which one to use. Out of all I looked at, Better2Know had the best credentials and background, and I'm glad I chose them. I would use Better2Know again, because the speed of the process was amazing, and it meant I wasn't left fretting for weeks over the result. The result confirmed what I felt was the case, so it put my mind at ease.
By Pgm
Response from Better2Know· May 30, 2020
Thank you Pgm for your review. We are delighted you liked our service.
Excellent service and promptness for COVID-19 test. Kit was received within 24hrs of ordering and the results were received within 36hrs of mailing out.
By abhishek R.
Better2Know provides a fast, slick service from booking to results. The customer service over the phone was excellent and I was able to get an appointment with a very nice GP on the same day as enquiring. I felt like I could trust the test and that the service was entirely private/confidential. 10/10 would recommend.
By Philippa
Was initially unsure about their legitimacy for Covid-19 testing, but I took the plunge and wasn't disappointed. Received my home test, sent it back and got the result within 2 days. Great communications throughout and access to results online as well. Thanks!
By James B.
Response from Better2Know· May 11, 2020
Thank you James.
Did covid-19 test. Fast results. Easy to use test. Update 09.05. I noticed a negative comment saying my review was suspicious. I am happy to share any details. I have never felt compelled to write a review for anything before but felt in this time where people wanted a test but were worried about spending money that my review might help someone feel at ease doing so. Rakesh get your facts right before posting negative comments, you probably have never even used the service
By joanne S.
Response from Better2Know· May 11, 2020
Thank you Joanne