Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
Test received promptly, instructions very clear and result sent when expected. Very helpful staff on email and phone for queries. Highly recommend
By Barbara M.
Response from Better2Know· Sep 15, 2020
Thank you for taking the time to review us Barbara. We were delighted we were able to help you to get tested.
Slick and very quick service, especially as I tried for 3 days to source a Covid year through the government website (what a joke).... however Need2know... awesome job and Margaret was awesome as well!!!!
By Tristan
Response from Better2Know· Sep 15, 2020
Thank you for taking the time to review us Tristan. We were pleased to help you, and we will let the team know your kind words.
If getting tested before we fly is to become the new normal Better 2 Know is the place to go. We booked a last minute trip to Cyprus is Sept and needed a test turned around at very short notice. The B2K team were amazing, available on the phone 24/7 and always super helpful. This is a high quality operation, I can’t recommend them highly enough.
By Mr. H.
Response from Better2Know· Sep 15, 2020
Thank you for taking the time to review us Mr Happy. We are working very hard to get everyone tested in time for their flights. Your review means a lot to us. We hope you have a good time in Cyprus and the weather is better than it is here!
This is an impressive service. Given the narrow time-window that applies between testing and traveling and the associated anxiety of receiving the results in time, Better2Know were very efficient in communicating and customer service. Highly recommended.
By RAYMOND
Response from Better2Know· Sep 14, 2020
Thank you Raymond. We were pleased to be able to help you.
The service we were given by Better2Know was absolutely amazing! The staff were friendly, courteous and efficient and went 'over and above the call of duty' for us when we really needed it. I would absolutely recommend their service to anyone.
By Pukar R.
I wasn’t able to get a test through the government website, due to lack of capacity, so decided to pay for a test privately. I spent some time looking around at the best supplier and better2know appeared to have one of the best reviews, so I opted to use them. I’m pleased I did. I ordered a home test kit on the Wednesday, it arrived first thing Thursday morning and I had my result by Saturday evening. Would highly recommend to anyone who isn’t able to get a test through the government website, or who needs results before a flight.
By Jos W.
Response from Better2Know· Sep 13, 2020
Thank you Josie. We are pleased that we were able to help you.
First of all, a big thank you to the entire team for the great service we received. Specially Louise who was our point of contact, she was very helpful and accomodative. 100% Recommendation.
By Mr Souvik B.
Response from Better2Know· Sep 13, 2020
Thank you Souvik, we were pleased to be able to help you.
Great service and highly recommended
By zane T.
Response from Better2Know· Sep 12, 2020
Thank you Zane!
