Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
Excellent and very professional service. Louise is super efficient and a pleasure to work with. I highly recommend this service. Craig & Debbie
By Craig A.
Response from Better2Know· Dec 14, 2020
Thank you Craig and Debbie, we were pleased to help you both.
Very good service Very reliable Louise was amazing always helpful and ready to answer any questions and fully understood the time criteria for international flight Highly recommend
By Clive
Response from Better2Know· Dec 12, 2020
Thank you Clive. We were pleased to help you. We hope you have a safe flight
Very efficient and professional service - test ordered Monday, arrived Tuesday, returned on Wednesday, result emailed first thing Friday morning Company are responsive to emails Very impressed
By Alison G.
Response from Better2Know· Dec 12, 2020
Thank you Alison. We were pleased to help you
I decided to buy my Covid PCR TEST + certificate to fly with better2know after call them and realices that they are a responsive company. I ordered that on Sunday, so they sent it and it was supposed to be on keighley on Tuesday, but (due to a problem on Royal Mail with parcels on Black Friday) it arrived on Wednesday. I did my test at 11:30am on a Wednesday and test arrived to the laboratory in london only 14 Homer before! It was so fast!! They are worrying 24/7 and my results and certificate was done by the end of the day! If I can recommend only one thing to people is to order the test ASAP, it always Help. I’m flying for Christmas to Spain tomorrow ( Friday ) and I get my certificate today Thursday. Thank you so much!
By Joaquín Martínez C.
Response from Better2Know· Dec 11, 2020
Thank you Joaquin we were pleased to help you. Feliz Navidad!
Fast, effective (I think?), super responsive and clear. Got the results about 36 hours after I mailed the test back.
By Natasha von K.
Response from Better2Know· Dec 10, 2020
Thank you Natasha, all our testing is doing in CPA and UKAS accredited laboratories so we hope that reassures you! We were pleased to help you
I have used Better2know on a number of occasions for travel COVID tests, and the service is exemplary and attention to detail is second to none. I was treated with sensitivity and communication outstanding. I will continue to use the service on all my future travel and vaccinations etc. Well done to Louise Wright and Dalin, who looked after me personally.
By Mr. Stephen C.
Response from Better2Know· Dec 10, 2020
Thank you for taking the time to leave us a review Mr Calvert. We will let the team know about your kind words.
I have nothing other than praise for the organisation, professionalism, manners and execution of their task, as B2K have been outstanding throughout what has been a pressured process. They are as efficient as their marketing suggests and they are there 24/7, with advice, support and results, if they are able. Sincere thanks to all the staff, from the Lab to those who process the results; an outstanding experience.
By Adrian C.
Response from Better2Know· Dec 9, 2020
Thank you Adrian. We were pleased to be able to help you and will pass on your thanks to the team.
Amazing experience Thanks for reply on time , and getting result fast with privacy.
By Ahmed S.
Response from Better2Know· Dec 9, 2020
Thank you Ahmed. We were dleighted to help you.
