Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
I received the results of COVID PCR Test just in time for my flight tomorrow morning. Greatly appreciate your updates and quick response on my queries.
By Andrea A.
Response from Better2Know· Jan 17, 2021
Thank you Andrea, we hope you have a safe flight.
I contacted Better2Know for the premium 24-hour turnaround Fit-to-Fly RT-PCR COVID-19 test after another company lost my kit. I was desperate and panicking. Ms Louise Wright was in constant contact throughout and the service was extremely professional and rapid. The live chat on the website was also exceedingly useful. The kit arrived within 2 days despite it being right after Christmas. I posted it off but it was collected late by Royal Mail due to snow in my area. My samples were received the next day at 7:30 am. I got my results and certificate at 15:08 the same day. I have one less thing to worry about while I travel now. Highly recommend. Pricey but worth it.
By Sahana V.
Response from Better2Know· Jan 17, 2021
Thank you Sahana. We were pleased to help you.
All process is very easy, fast and simple. All needed information received on email, it was informative and clear to understand. Self testing was easy because of added instructions. Results received on the next day after sending out the test. Thank you
By Sandra L.
Response from Better2Know· Jan 16, 2021
Thank you Sandra. We were pleased to help you.
I have recently had to use the services of Better2Know for a COVID-19 test, I must say there service has been fantastic. Their services on the phone and via email, with Louise, have been outstanding. From the explanations to the communication with me have been great. I will certainly use them again to get my COVID test prior to leaving the country to re-join my ship.
By Mr S.
Response from Better2Know· Jan 16, 2021
Thank you Mr Scott, we were pleased to help you. We hope you have a safe trip.
Very good efficient service and follow up. Impressive.
By Maysoon Al-Wahbi J.
Response from Better2Know· Jan 16, 2021
Thank you Maysoon
Great service extremely efficient fit to fly certificate received well before I expected which was a weight of my mind, highly recommend using the service.
By William M.
Response from Better2Know· Jan 15, 2021
Thank you for taking the time to review us William!
Very good service and quick replies.. Thank you so much ..
By Sonu B.
Response from Better2Know· Jan 15, 2021
Thank you Sonu, we were pleased to help you
Very professional service. I had many changes to my itinerary which Louise dealt with calmly and efficiently. With covid-19, travel is a lot more complicated and this was the most seamless and efficient part of the whole process. Test delivered when stated and results returned within 48 hours. Will definitely be using Better2Know for my next trip as well. Many thanks.
By Simon
Response from Better2Know· Jan 15, 2021
Thank you Simon we were pleased to help you
