Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
just wanted to say i found Ms M Ratcliffe - so helpful!!! she really understood my situation and surprisingly took time out to explain the process and even called me back to back sure i was ok - she is brilliant!!!!!
By Dawn
Response from Better2Know· Apr 15, 2021
Thank you Dawn, we were pleased to help you
I returned to the UK recently and used Better2Know for my 2&8 day tests and can say I've had a positive experience. Booking the tests was easy, it cost £209. I received clear instructions in separate emails for day 2 and day 8 test results and the login details and passwords. I also received confirmation of the booking and a receipt in a timely manner. I received a notification each time a test was dispatched with tracking details for both ways. The first test arrived on time despite it being Easter. The package included clear and concise instructions and the pre paid return package as promised. I received my Day 2 test results 36 hours after it had arrived back at the lab. The Day 8 test arrived on time and I received my result the same day as the lab received my package. I would gladly use them again. I found them very responsive to any questions and over all it's been a great service! Very glad I chose these guys because I travel quite a bit for work as do many of my friends and they've had some horror stories using other companies. I'm recommending Better2Know to all of them. Thank you!
By Melanie
Response from Better2Know· Apr 13, 2021
Thank you for taking the time to leave us a review Melanie. We really appreciate it.
I ordered my 2 and 8 days tests and pretty satisfied with the experience. The tests came on time and included very clear instructions, pre-paid packaging to return the tests to the lab. My 2 day test result was ready on the 2 day after it was received by the lab, but the 8 day test result was ready the same day it was received by the lab. Overall really positive experience. And the service manager was very responsive and helpful!
By Hanna C.
Response from Better2Know· Apr 13, 2021
Thank you Hanna, we were pleased to help you.
What a pleasent experience dealing with friendly professional staff and my tests were delivered as promised. Thank Better2know I will surely use your services when travelling again
By Taryn T.
Response from Better2Know· Apr 13, 2021
Thank you Taryn, we were pleased to help upi
Great Service - Efficient and friendly service!
By Tatiana
Response from Better2Know· Apr 13, 2021
Thank you Tatiana, we were pleased to help you
Excellent service and very friendly staff.
By Toni-Lee
Response from Better2Know· Apr 13, 2021
Thank you Toni-Lee, we were pleased to help you
The agent I spoke with was so helpful and patient with me.
By ambour A.
Response from Better2Know· Apr 13, 2021
Thank you Ambour, we were pleased to help you
Very convenient, excellent customer service!
By Kamva Sympathy F.
Response from Better2Know· Apr 13, 2021
Thank you Kamva, we were pleased to help you
