Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
I dealt with a lady named Louise Wright, may I day she was the most helpful person whom you could wish to deal with. She represented the company most admirably, and I would have no problem in dealing with them again!
By John L.
Excellent service. Prompt email responses to questions and good value for money.
By MR N R.
I found the whole experience to be very efficient and when I emailed for clarification on a couple of points I received a reply very quickly which answered my questions. Great customer service. Also the cost was reasonable not like some other providers.
By Susan W.
Great, quick and hassle free service with clear instructions for a reasonable price. Had a post arrival day 2 lateral flow test done with them, received my certificate in less than an hour. Would use them again.
By Silvia
Excellent. I have used Better2Know several times for Covid tests. Never a problem, very efficient. Louise provides exceptional customer service, extremely responsive giving very quick answers to any questions I have asked. I would recommend Better2Know any day.
By Gary
Excellent service. Well done all.
By Moftah M.
We cannot thank and praise Louise Wright for all her help and support in dealing with our PCR tests and Fit to Fly Certificates. She made sure we had all the necessary information to fly home despite our airline changing our flights. The airline brought forward our flights a full day which we did not expect and gave us an anxious time not knowing whether our tests and certificates would be received in time for us to fly. Louise was very understanding and did everything she could to enable us to receive the crucial information in time. Thank you so much Louise you are a credit to Better2Know.
By PETER B.
Best Company Ever!! This company is Amazing they are efficient, informative, and they always go above and beyond to provide 100% customer satisfaction. Always helpful and kind when dealing with them. I would not use another provider for my PCR Tests. You truly are the No1 company through this pandemic!
By Shannon W.
