Best US MovingReviews of bestusmoving.com

The only decent part about this experience was Christian, who was obviously a salesperson, who told me that he was The moving company, and not a broker when I asked him directly, because I've seen this play out before. We spent over an hour on FaceTime, on the phone to get an exact quote, walking room to room, which came out to $12,900. We did a second call with my wife to go through things again and make sure that that would be pretty accurate. The day of the move, a random third party called South West Van Lines (see their reviews) showed up and immediately started saying how the quote was way too low and saying how heavy things were, and some things were going to cost a lot more and take way more space and we were and possibly looking at $24,000 :0 I've got stories for days about Southwest Van Lines, but this is a review about Best US moving. There's definitely a lot of miscommunication, and best U.S is not working directly with the actual moving companies because one company picked us up and then they took all of our boxes and couches and our entire house, and they unloaded it into a gigantic pod in the middle of a field in Frisco, Texas, and it sat there for 10 days as we tracked it with AirTags probably as they looked for a driver. So, Best US is not the moving company, and the company they hired to come pick up all our stuff in enterprise moving trucks was not the actual moving company. They were doing this piece by piece as they flew by the seat of their parents, obviously. We hounded them and everybody else about when our stuff was going to be picked up because we were under the impression that it was going to be picked up into a giant truck and moved to our new location WITH us. A separate company South West Van Lines came and packed up the truck and must have unloaded the pod into a semi-truck, which is what showed up at our destination. Overall, Christian was a nice guy, but had absolutely zero control over what was going on with anything related to our move, or who was showing up, and obviously his price was off by about DOUBLE and we were basically held hostage for almost two weeks sleeping on the floor at our new destination. And they told us the quote from best US that was $12,900 would be closer to $24,000. This might be how the industry works through brokers and multiple different carriers showing up, picking up, dropping off, storing in random pods and fields until somebody else decides to come pick it up, but that was never communicated to us at all. And the price on the quote and contract must have changed at least six or seven times as they added things and subtracted things. and tried to get us to sign it. Obviously, they want you to pay cash or cashier's check because they know you're going to try to charge it back because they're scamming you so hard. So, they won't let you pay with a credit card. They must have come up with three or four different excuses why we couldn't pay with a card. Tried to charge us a five percent fee to pay with it, and then said their machine was down and a million other things. Overall, Christian seems like a decent guy, but the people that are coming to your house aren't Christian. They're Russian people that are speaking Russian and trying to get as much money out of you as possible before they leave.

If I could give zero stars I would. This company absolutely screwed us. They not only failed to deliver on the guaranteed delivery date which we paid more for, theu never returned our things. We have been fighting for a month to receive our stuff and they are uncooperative and uncommunicative. The employees are ignorant and incapable and every step along the way has been awful. I've made around a hundred calls and still no result. Run the other way, this company is the worst company I have ever dealt with, bar none.

⭐☆☆☆☆ Avoid this company at all costs. Our move from Pennsylvania to South Carolina has been one of the worst customer service experiences I’ve ever had. We entrusted Best US Moving with our household belongings, only to be told that they could not even tell us where our shipment was. Imagine paying a moving company thousands of dollars and being told they don’t know the location of everything you own. Communication has been virtually nonexistent. Calls and emails have gone unanswered, and no one has taken responsibility for resolving the situation. We have repeatedly asked for the location of our belongings, a delivery timeline, and an explanation of what happened, but have received no meaningful answers. Because of their complete lack of accountability, we have been forced to dispute the charges with our financial institution, file a police report regarding our missing belongings, pursue legal action, and file complaints with the appropriate regulatory agencies. As a military family relocating across state lines, we expected professionalism, honesty, and reliability. Instead, we experienced uncertainty, stress, and complete disregard for our property and our family. If you are considering hiring Best US Moving, I strongly encourage you to look elsewhere. No one should have to wonder where all of their possessions are or fight this hard just to get basic information from a company they paid to do a job.

We had a great experience using Best US moving. The team was Jose, Santos, and Hans. They were great communicators, hard working, and stayed in touch with us the entire time. We made plans with them for our move and they stuck to the plan the whole way. When I had questions, they answered right away. 5/5 stars would definitely use this team again!!!! Thank you so much!!!!

This company is not to be trusted. They lowball your your quote for your move. Also not dependable with their dates. I am convinced the majority of their positive reviews are fake.

Edit 9/26/25: We are grateful that the company returned the missing air compressor to us. We wish the company was directly responsive to written contact regarding the other issues mentioned. *** Our relocation with Best US Moving was marred by significant issues including a lost item, a considerable price hike, and poor-quality communication. We faced a shocking $1,900+ price increase for additional cubic footage at pickup despite verbal and written assurances that costs would align with our estimate. This points to either low balling us in our estimate, miscalculation at pick up (which I did note as will be shown later), or both. The foreman’s illegible inventory and lack of a requested final walk-through prevented verification of charges, creating pressure to agree before our closing. After proceeding with pick-up, I discovered discrepancies between our final estimate and the pick-up inventory including mislabeled box sizes, separate "piece" listings for cribs, bedframes, mattresses, and bedsprings (misidentified as “springboards).” Furthermore, piece number stickers were found on the walls in the house we sold, as well as on items we transported ourselves (like my stringed instruments). I also found that the company’s claim of an increase from 147 to over 300 pieces appeared to involve conflating “items” and “pieces” (e.g., listing multiples of boxes versus each box as a separate item). Additionally, while 33 pieces of lumber were overlooked on the estimate (14–20 cu. ft. in dimensions), this should have added less than $81. We've requested an audit, but they won't respond. We experienced many communication issues. A scheduled 8/17/25 video walkthrough was canceled two minutes before start time due to the consultant’s family emergency with no alternative representative offered, and the estimate given didn't match our charges at pick up. Then when we tried to nail down our pick up date, we were told it should be possible to tell us by 8/17/25. This didn't happen, so we requested a single-day pickup for the 21st on 8/18/25, and a customer service voicemail confirmed pickup for 8/20/25 (which we accepted). We also received an e-mail on the 19th from "support" at the company to inform us that "the pick up will be 8/20." We also responded to a driver text regarding our delivery availability stating we'd be ready the afternoon of the 21st, after which we received no follow-up that this might not be feasible (the distance would require leaving early morning on the 21st). As a result, the foreman’s indication of a potential two-day process caused panic, leading us to book different accommodations for the evening than planned, and then WE were blamed for not allowing for a two-day timespan. The only solution offered was for our mattresses to be removed from the truck and put on floors (which were soiled from the movers tracking in dirt on a wet day). Earlier, unresponsive communication (e.g., move date change requests from 7/24/25–7/29/25) also lacked acknowledgment without repeated follow-up, causing additional frustration. All of this added significant stress to an already challenging process. The company has yet to respond to us directly to address the entirety of these complaints amidst us reaching out to them since late August. A follow-up call was promised on 8/29/25 to address our concerns, but this was never done. To summarize, customer service is inconsistent despite claims of seven-day availability. Responses to our concerns have been largely absent. We urge Best US Moving to address these issues and caution potential customers until improvements are made. If you use their services, I highly recommend printing out your estimate to compare how charges are calculated at pick-up, insist on the pricing given at estimate (as they are only allowed to charge 110% of a non-binding estimate, and the FMCSA requires them to not to give low ball estimates). I also encourage you to take thorough notes and pictures regarding any difficulties you may face, should you take the risk.

The estimation that the representative gave me was half the price I ended up paying. She miscalculated the space that I needed to half of what it was. My moving day was postponed and when they showed up, that's when they realized that I needed twice the space to move my furniture. Than they broke my move in 2 different days. They did not take any responsibility at all for any of these. I had to fight with them to even lower the price for the second part I had to pay, that was above the quote. They were offering 5 cent discount initially per cubic feet. And that's not the worse part. All my furniture got damaged, scratched, broken, they did not spare a single item. Even the brand new wood flor, got scratch. They assured me when the initial quote was given, that if there is any damage, the insurance will cover it completely. When I filed a claim, I found out that "the insurance" was 60 cents per pound, not the full coverage. That was obviously not explained to me at all, I did not even know there was such a thing. I'm still waiting to hear from a third party insurance on the reimbursement, which I'm sure will not be any where near of what my furniture is worth, or what I will need to spend to replace it. After wasting all this time to file with insurance, I got $518 approved for settlement.

Moving can be stressful, but Best US moving made it a breeze. There team was organized, friendly, and efficient. They took care of all the details, allowing us to focus on setting into our new home. I couldn’t have ask for a better moving service.